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The channel shift project (part of the wider Digital Transformation Programme) is looking to procure an intelligent IVR solution. The main objective of this project is to reduce contact into the Citizen Service Centre and reduce its operating costs. ....

Front Office Counters Service (FOCS) Access a range of front office counter services at post office outlets throughout the UK on behalf of central government. This will give the general public access to services such as passport applications and driv ....

DPS Call-Off contract for Channel Shift Behavior Change Campaign Services.This procurement was undertaken through the CCS Communications Marketplace Dynamic Marketplace DPS (RM6124) following the further competition process.The contract is awarded fo ....

DPS Call-off contract for 'Channel Shift Behaviour Change Campaign'. This procurement was undertaken through the CCS Marketing Communications Dynamic Market Place DPS (RM6124) following further competition. The Contract is awarded for an initial 8-9 ....

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To ....

Lot 1 - Customer Relationship Management (CRM) system

St Edmundsbury Borough Council (Lead Authority) and Forest Heath District Council (named partner Authority) wishes to invite proposals from suitably experienced software vendors and/or solution providers who wish to be considered for participation in ....

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services. To ....

The Council is looking for one or more digital partners to help replace its current platforms with modern technology and to assist in upskilling its in-house Business and ICT teams to ensure a swift transition to modern, resident-centric services.To ....

The Council wishes to procure consultancy services from an organisation that can provide support, assistance, knowledge and expertise to help complete the Channel Shift outline business case for change, using the analysis and data gathered during the ....