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Customer Experience Platform

Buyer : Rotherham Borough Council

location icon Yorkshire and The Humber
tag icon N/A
No of lots : 1
Tender Id : 1806250054
Type of Contract : PIN
Published : 18th Jun 2025
Deadline : 18th Jun 2026
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Descriptions

Rotherham Metropolitan Borough Council ("the Council") is seeking to engage with solution providers who can support their strategic vision of delivering a customer experience that is engaging, accessible, and efficient for all residents. This notice ....

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SPISN/0310_Enterprise IT Target Architecture - End User Services (Edge)

Buyer : Defence Equipment and Support

location icon North West+ 12 more
tag icon £97.20M
No of lots : 1
Tender Id : 2506250035
Type of Contract : Contract
Published : 25th Jun 2025
Deadline : 21st Jul 2025
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Descriptions

Contract Duration: 5 years with 2 (1+1) option years

Contract Start Date: 1st April 2026

Contract Value: £38M - £81M

Description

The Authority seeks pre selection questionnaire responses from qualified provi ....

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EOL AI Customer Chat Bot

Buyer : British Council

location icon North West+ 12 more
tag icon £276K
No of lots : 1
Tender Id : 1906250017
Type of Contract : Contract
Published : 19th Jun 2025
Deadline : 15th Jul 2025
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Descriptions

British Council is looking to award to contract to an expert service provided with already tried and tested AI powered Chat bot to support with customer journey on its English Online website.

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Customer Satisfaction Surveys

Buyer : NORTHERN GAS NETWORKS LIMITED

location icon North West+ 12 more
tag icon N/A
No of lots : 1
Tender Id : 1806250003
Type of Contract : Contract
Published : 18th Jun 2025
Deadline : N/A
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Descriptions

51000000 Installation services (except software), 55000000 Hotel, restaurant and retail trade services, 60000000 Transport services (excl. Waste transport), 63000000 Supporting and auxiliary transport services; travel agencies services, 64000000 P ....

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Customer Information Screens (CIS) LOT 4 SQIP

Buyer : Northern Trains Limited

location icon North West+ 12 more
tag icon £998K
No of lots : 1
Tender Id : 706250003
Type of Contract : Contract
Published : 7th Jun 2025
Deadline : 1st Aug 2025
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Descriptions

Additional programme of Customer Information Screen (CIS) and Public Address (PA) installations in line with the 2025/26 NTL Service Quality Improvement Proposal. This new list of upgrades identified as LOT 4 – SQIP, Covers off the below sta ....

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Mapio Taith Cwsmer | Customer Journey Mapping

Buyer : Grwp Cynefin

location icon North West+ 12 more
tag icon £24K
No of lots : 1
Tender Id : 406250099
Type of Contract : Contract
Published : 4th Jun 2025
Deadline : 1st Jul 2025
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Descriptions

Mae Grŵp Cynefin yn gwahodd tendrau gan gwmnïau profiadol i ymgymryd â phroses mapio taith cwsmeriaid gynhwysfawr. Grwp Cynefin is seeking proposals from experienced companies to undertake comprehensive customer journey mapping process ....

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Gallery 33 - Immersive Experience Ideation and Production Services

Buyer : Natural History Museum

location icon London
tag icon £180K
No of lots : 1
Tender Id : 306250053
Type of Contract : Contract
Published : 3rd Jun 2025
Deadline : 7th Jul 2025
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Descriptions

In 2027, the Natural History Museum will open a new, permanent gallery at South Kensington dedicated to building a positive connection to nature in our very youngest audiences – aged 4-7 years old – and their adults. The Natural Histor ....

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Advanced Metering Infrastructure for Non-Household Customers: AMI Smart Water Me ....

Buyer : Scottish Water

location icon Scotland
tag icon £50M
No of lots : 1
Tender Id : 2605250003
Type of Contract : Framework
Published : 26th May 2025
Deadline : 9th Jul 2025
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Descriptions

Scottish Water is planning an accelerated, nationwide rollout of AMI smart metering for our
non-household customers from 2026-2032, subject to final business case approval. This
initiative follows a successful pilot with approximately 3,00 ....

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Technology Group Strategic Partner - Customer Software Delivery - Customer Enabl ....

Buyer : STUDENT LOANS COMPANY

location icon North West+ 12 more
tag icon £259.20M
No of lots : 1
Tender Id : 2505250053
Type of Contract : PIN
Published : 25th May 2025
Deadline : 25th May 2026
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Descriptions

Provision of services to support SLC delivery of services to its customers and ensure the smooth running of IT services.

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Customer Software Delivery - Processing Enablement - Re-Procurement

Buyer : STUDENT LOANS COMPANY

location icon North West+ 12 more
tag icon £147.60M
No of lots : 1
Tender Id : 2505250054
Type of Contract : PIN
Published : 25th May 2025
Deadline : 25th May 2026
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Descriptions

Provision of services to support SLC delivery of services to its customers and ensure the smooth running of IT services.

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