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HMRC is commencing work on the Enterprise Customer Relationship Management (E-CRM) Programme, that is aiming to transform the way HMRC works with its customers. The programme is critical to supporting the government's critical aims for HMRC to modern ....

FOR INFORMATION ONLY - NO ACTION REQUIRED HMRC has been conducting early engagement activities for the development of a single Omni-Channel Contact Centre as a Service (CCaaS) solution to replace its current legacy services. Key Information The CCaaS ....

HMRC holds vast amounts of sensitive data and underpins critical national services, making it an attractive target for cybercriminals, espionage actors, and insider threats. Cyber risk remains a fundamental pillar of national security, economic stabi ....

Funding was obtained at Autumn Budget 2024 to modernise the way in which Income Tax Self Assessment (ITSA) taxpayers can make voluntary advance tax payments in instalments. His Majesty's Revenue and Customs ("HMRC") are considering obtaining the capa ....

His Majesty's Revenue and Customs (HMRC) is a pivotal entity within the UK Government, responsible for managing over £800 billion annually and serving a broad public sector customer base of more than 5 million business customers and 45 million indiv ....

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To keep pace with evolving customer, societal and economic expectations, manage the growing tax gap, and modernise its workforce and technology to be future fit and continuously improve, HMRC must execute an ambitious transformation agenda. Delivery ....

The Authority is seeking to appoint a Hyperscaler to manage the migration of servers from the current on-premise solution to the Hyperscalers cloud environment. It is anticipated that the appointment will be limited to a single Hyperscaler, but this ....

This digital project aims to ensure the Insolvency Service (INSS) complies with HMRC's guidance on the correct application of tax and National Insurance (NI) in the Redundancy Payments Service (RPS) through a digital solution. It will also identify b ....

This digital project aims to ensure the Insolvency Service (INSS) complies with HMRC's guidance on the correct application of tax and National Insurance (NI) in the Redundancy Payments Service (RPS) through a digital solution. It will also identify b ....