Awarded
702796450 - Defence Digital IT Service Management Tooling Service Partner CAN
Descriptions
Defence Digital IT Service Management Tooling Service Partner (DD ITSM TSP). The DD ITSM Tooling Service sits within the E_SIAM programme within the Defence Digital function of the Ministry of Defence (the "Authority"). Defence Digital is responsible for the delivery and support of information systems and services to operations and to all parts of the UK Defence community, including other areas of government. The DD ITSM Tooling Service Partner will operate, support and maintain the tooling that supports Operational Service Management and underpins the DD Enterprise Service Integration and Management (SIAM) ecosystem, enabling management of multi-supplier information systems to the performance required by Defence. The DD ITSM Tooling Service Partner will provide technical support, maintenance, technical change management and training for the DD ITSM Tooling capability, whilst working with the Defence Digital to ensure the service management tooling capability remains future-proof and fit for purpose.
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Tender Regions
CPV Codes
72223000 - Information technology requirements review services
72610000 - Computer support services
72222300 - Information technology services
Keywords
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
requirements elicitation
requirement validation
use case modeling
functional specification drafting
gap analysis
requirement traceability
stakeholder requirement workshops
feasibility validation
requirement prioritization
system requirement sign-off
IT support services
technical assistance
helpdesk services
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
