Awarded
24/7 Hazard Line & Emergency Call Out
Descriptions
Provision of 24/7 Hazard Line and Emergency Call-Out Service
The provision of a 24/7 Hazard Line and Emergency Call-Out Service, designed to support critical operations and ensure immediate response during emergency situations.
Objectives and Requirement
We aim to procure a Contractor with the expertise and resources to perform the following tasks:
1. Provide a manned call-out service across the British Coalfields.
2. Deploy competent personnel to respond to coal tip, surface, or mine-related hazards within 4 hours in the specified regions. MRA employs competent staff for call outs; however, the Contractor will be required to provide personnel for coverage when necessary.
3. Manage the hazard line 24/7, ensuring immediate access to emergency response support.
This was a Open Tender Procedure - Procurement Act 2023.
Timeline
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Tender Regions
CPV Codes
79512000 - Call centre
71317000 - Hazard protection and control consultancy services
Keywords
hazard control consultancy
risk mitigation advisory
protection systems design
hazard assessment consulting
safety systems consultancy
industrial risk control services
exposure analysis advisory
protective infrastructure consulting
hazard management services
accident prevention consultancy
call centre services
contact centre operations
inbound/outbound calls
customer contact management
call handling services
multi-channel support
telemarketing operations
helpdesk call centre
call queue management
CRM calls
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
