Awarded
2023-03 NMBI BPO - NMBI Business Process Outsourcing - qualification process
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Descriptions
There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.The focus of this contract to provide support to two main areas, but not limited to these:1.Applications in the ‘submitted’ category (requiring administrative assessment). 2.Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
Timeline
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Tender Regions
CPV Codes
79500000 - Office-support services
66172000 - Financial transaction processing and clearing-house services
72310000 - Data-processing services
72513000 - Office automation services
72312000 - Data entry services
66133000 - Processing and clearing services
Keywords
data computation
payment clearing
keystroke entry
trade settlement
form population
digit keying
data encoding
office logistics
batch computing
data entry
spreadsheet scripting
automated clearing
clearing operations
back office settlement
mass data management
payment reconciliation
numeric typing services
transaction processing
manual record input
digital routine systems
office assistance
filing and archiving
IT operations processing
database updating
central clearinghouse
receptionist services
clerical services
administrative support
settlement services
financial clearinghouse
data processing services
back-office processing
automated data handling
office support services
backend data processing
e-signature automation
real-time data execution
workflow optimization
template-based reporting
card payment clearing
enterprise office routines
automated clearing systems
payment processing services
spreadsheet data insertion
collaborative editing solutions
document handling services
financial transaction clearing
clearing system management
administrative input support
automated form processing
task scheduling integration
digital transformation workflows
administrative coordination
productivity system enhancements
office management support
Workflows
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Details
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