Awarded
2023-03 NMBI BPO - NMBI Business Process Outsourcing - qualification process
Descriptions
There is currently a high volume of overseas applications being received by NMBI. The applications fall within different stages of the process, some requiring follow-up from the applicant while others require follow-up from NMBI.The focus of this contract to provide support to two main areas, but not limited to these:1.Applications in the ‘submitted’ category (requiring administrative assessment). 2.Applications in the ‘incomplete’ category (applications with missing documents or undergoing third party checks)The objective of this tender is to implement a workforce augmentation facility where the awarded tenderer will provide additional resources to NMBI to process applications and mitigate demands. The processing solution is to progress and process the applications and maintain business as usual to meet the department’s KPIs. The contract will rely on five resources, with a quality/audit supervisor resource at 10% of the allocated resource (5 resources means 0.5 of a supervisor resource) who will be will be required for and responsible for tracking and monitoring team productivity and reporting directly to NMBI’s Head of Registration or their designate. Each resource/agent will be expected to process and meet agreed targets of applications reviewed per day. These targets will differ depending on the status of the application.
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Tender Regions
CPV Codes
79500000 - Office-support services
66172000 - Financial transaction processing and clearing-house services
72310000 - Data-processing services
72513000 - Office automation services
72312000 - Data entry services
66133000 - Processing and clearing services
Keywords
transaction processing
payment clearing
settlement services
payment reconciliation
financial clearinghouse
clearing operations
card payment clearing
trade settlement
back-office processing
automated clearing systems
central clearinghouse
payment processing services
financial transaction clearing
back‑office settlement
automated clearing
clearing system management
data processing services
batch computing
automated data handling
IT operations processing
digital transformation workflows
data computation
real-time data execution
backend data processing
mass data management
data entry
keystroke entry
manual record input
numeric typing services
form population
database updating
spreadsheet data insertion
data encoding
digit keying
administrative input support
workflow optimization
automated form processing
spreadsheet scripting
enterprise office routines
task scheduling integration
e-signature automation
collaborative editing solutions
productivity system enhancements
template-based reporting
digital routine systems
office support services
administrative support
clerical services
office assistance
document handling services
receptionist services
office management support
filing and archiving
administrative coordination
office logistics
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
