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A Deliberative Enquiry Approach to Engage residents on the Development of the Council's Digital Services
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Descriptions
Dudley Metropolitan Borough Council is seeking a highly experienced agency to identify and recruit people within the Dudley community and to use a deliberative enquiry approach to engage residents on the development of its digital services and how they can be supported to change the way they interact with the council. Dudley's Council Plan 2016/19 has a priority of "One council, building an effective and dynamic organisation", which articulates an ambition of improving the way that residents interact with the Council, as well as reducing the cost of transactions, by implementing a digital self-serve platform (online customer account). In 2016 Corporate Board therefore approved a Digital Transformation Programme of delivery, which included the implementation of a Digital Platform for the Council, with the broad aims of: Enhancing citizen interactions; Improving efficiency (including case management); and Creating significant savings by moving services online/improving self-service. Dudley Council is encouraging organisations / companies, including SME's, to consider the 'Social Value' aspect of their proposed service delivery in projects. The successful provider will be expected to demonstrate how they will support this.
Timeline
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Tender Regions
CPV Codes
79310000 - Market research services
73300000 - Design and execution of research and development
73200000 - Research and development consultancy services
73210000 - Research consultancy services
73000000 - Research and development services and related consultancy services
Keywords
focus groups
applied research
expert review
project roadmap
brand research
product testing
R&D planning
market surveys
funding advisory
R&D services
policy advisory
feasibility studies
study design review
innovation delivery
prototype realization
field research advisory
methodology guidance
proposal development
product testing delivery
R&D implementation
experimental design
scientific advisory
industrial consultancy
proposal refinement
market trend analysis
project coordination
technology development
development oversight
evaluation support
innovation consultancy
data analysis consulting
experimental execution
consumer research
competitive analysis
development support
market relevance study
innovation strategy
market research services
research planning
scientific consulting
development execution
product innovation
academic research advice
consumer insights
commercialization consulting
technology trend analysis
technical program management
market segmentation studies
end-to-end research services
Workflows
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Details
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