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A review of best practice in complaints handling procedures and guidance

Descriptions

The purpose of this research is to consider whether aspects of our current guidance on complaints handling procedures continue to reflect best practice, so that the requirements we place on train companies keep pace with the latest developments and c ....see more

Timeline

Published Date :

7th Sep 2020 in 5 days

Deadline :

8th Jun 2026 in 25 days

Contract Start :

5th Oct 2020

Contract End :

18th Dec 2020

Tender Regions

London

CPV Codes

73210000 - Research consultancy services

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

N/A

Assign to :

Tender Progress :

Details

Notice Type :

N/A

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

OFFICE OF RAIL AND ROAD

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk