Action and Know Fraud System and Associated Services.

Descriptions

Mayor and Commonalty and Citizens of the City of London in their capacity as Police Authority for the City of London (CoLP) are seeking to procure a new solution for fraud, cyber reporting and law enforcement response.National Fraud Intelligence Bureau (NFIB) is placed within the Economic Crime Directorate (ECD) of the CoLP, and is a key component in the development of an integrated fraud intelligence landscape across United Kingdom Law Enforcement (UKLE).NFIB co-ordinates Fraud investigations across multiple Law Enforcement Agencies (LEAs) and provides strategic intelligence to its stakeholders across both the public and private sectors.The Disruption team at the NFIB works in partnership with service providers and regulators, providing them with entity level data of services abused by criminals to cause harm, preventing further loss through service termination, informing risk management for such organisations and informing regulatory requirements and strategies. The NFIB also welcomes reciprocal requests from external bodies (LEAs, Regulators and Industry).These capabilities are enabled through the ‘Know Fraud’ service, which comprises a suite of IT capabilities. The initial capture of fraud reports from fraud victims is currently administered through a separate outsourced customer contact service, known as ‘Action Fraud’.The NFIB is currently undertaking a transformation programme to enhance the services it offers;o enhance the efficiency, quality and consistency with which it provides those services; and ultimately to deliver the NFIB's strategic goal of becoming ‘a world-leading fraud intelligence service’.The procurement will seek a revised commercial and service model, taking advantage of bothechnology and functional advances to provide a reliable and robust service, capable of being costeffectively scaled to meet the evolving needs of this service. NFIB and CoLP will manage the future contract in conjunction with IS Division of the City of London Corporation to maintain a robust technical intelligent client function that supervises all aspects of contract performance.