Open in a 11 months
AI in Customer Service and Central Control
Descriptions
As part of a wider digital transformation agenda, Yorkshire Water is exploring the role that Artificial Intelligence (AI) technologies could play in enhancing operations and improving efficiencies. This exploratory initiative is initially focused on two high-impact domains: • Customer Service, where AI may enable greater responsiveness, efficiency, and personalisation in customer interactions. • Central Control, where AI could support optimisation of operational decisions, resource management, and real-time anomaly detection. This RFI forms the first step in identifying the range of AI-enabled capabilities currently available in the market. This is seeking to cover both off-the-shelf software solutions and build services for bespoke AI solutions.
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72300000 - Data services
Tender Lot Details
1 Tender Lot
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Possible Competitors
1 Possible Competitors