Closed
Alternative Dispute Resolution for the Rail Industry.
Descriptions
ATOC Limited (‘ATOC’) is seeking a provider to establish, operate and promote an Alternative Dispute Resolution (‘ADR’) scheme for the rail industry, which will provide consumers with free ADR empowered to enforce binding redress on participating rail companies who have been unable to resolve eligible complaints about their contracted service. Last year, the industry's existing appeals bodies received around 6 000 disputes of this nature and it is likely that this number will increase in light of the publicity surrounding the launch of an ADR scheme (the ‘Scheme’) in the sector.The Scheme will provide independent representation in Great Britain for both rail customers and for the companies who are the subject of the complaint. It is essential that the Scheme provides excellent customer service to rail customers, in line with service levels designed to deliver rapid and fair resolution of their disputes.
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Tender Regions
CPV Codes
63711000 - Support services for railway transport
79342300 - Customer services
79422000 - Arbitration and conciliation services
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Possible Competitors
1 Possible Competitors
