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Ambulance Radio Programme - Service Integration & Management
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Descriptions
Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers and provide an overarching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. The Ambulance Radio Programme (ARP), who contract on behalf of the Department for Health and Social Care has a requirement for a Service Integration and Management (SIAM) Service to support the above and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "Product Management" - not simply providing "Help Desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "Service Offerings" to Trusts. 24x7 Service Desk: - Act as a single point of contact for Trusts/End Users, ARP and ARP Suppliers - Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers o Log and receive updates about incidents o Make and obtain updates about Service Requests o Make and record a Request for Change (RfC) o Be contactable via Email Web Portal Telephone B2B interface o Allow Trusts/End Users, ARP and ARP Suppliers to speak to a Service Desk agent within 15 seconds of making a call - Collate system generated alerts from ARP suppliers - Monitor and Record changes to assets and configuration items - Provide a "Live" service bridge system that o Takes data feeds from ARP Supplier o Presents a "dashboard" view of live system status feeds - Provide Service Desk performance metrics End-to-End Service Management: - An over-arching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. - The End-to-End Service requires the provision of the following services to ARP to support the above projects
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
71316000 - Telecommunication consultancy services
48783000 - Content management software package
72228000 - Hardware integration consultancy services
72227000 - Software integration consultancy services
48333000 - Contact management software package
Keywords
taxonomy manager
telecom policy advisory
interaction history tool
metadata tagging system
client-server middleware
client database manager
system bus configuration
email integration tool
server lifecycle manager
digital asset manager
address book software
lead tracking system
system deployment suite
CRM light interface
web content editor
telecom consultancy
version control CMS
CMS workflow engine
embedded systems linkage
contact tagging engine
service layer integration mapping
server provisioning engine
API orchestration strategies
data center orchestration tool
cross-platform interface planning
hardware-software interfacing strategy
high-availability system platform
integration architecture design
service monitoring dashboard
telecom infrastructure design services
publication scheduling tool
broadband planning consultancy
system handshake protocol design
network planning advisory
enterprise information platform
firmware integration plans
server virtualization manager
controller interface mapping
network optimization consulting
server infrastructure management
physical systems synchronization
telecommunications strategy services
middleware advisory services
legacy system compatibility consulting
peripheral configuration consulting
communications systems consulting
editorial review workflow
relationship mapping software
wireless systems advisory
content personalization module
multimedia content portal
data exchange model alignment
duplicate detection module
sensor-actuator coordination
contact import/export utility
communications tech consultancy
device communication protocols
Workflows
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