Open
Ambulance Radio Programme - Service Integration & Management
Descriptions
Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers and provide an overarching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. The Ambulance Radio Programme (ARP), who contract on behalf of the Department for Health and Social Care has a requirement for a Service Integration and Management (SIAM) Service to support the above and that can scale to support future Authority initiatives and product offerings. The Authority is looking to partner with a provider who can demonstrate capabilities in "Product Management" - not simply providing "Help Desk" and "Service Management" functions - who can demonstrate an ability to integrate elements of discrete project deliverables as "Service Offerings" to Trusts. 24x7 Service Desk: - Act as a single point of contact for Trusts/End Users, ARP and ARP Suppliers - Provide a 24x7 service desk system to allow Trusts/End Users, ARP and ARP suppliers o Log and receive updates about incidents o Make and obtain updates about Service Requests o Make and record a Request for Change (RfC) o Be contactable via Email Web Portal Telephone B2B interface o Allow Trusts/End Users, ARP and ARP Suppliers to speak to a Service Desk agent within 15 seconds of making a call - Collate system generated alerts from ARP suppliers - Monitor and Record changes to assets and configuration items - Provide a "Live" service bridge system that o Takes data feeds from ARP Supplier o Presents a "dashboard" view of live system status feeds - Provide Service Desk performance metrics End-to-End Service Management: - An over-arching End-to-End Service Management capability is required to manage the introduction, transition and delivery of the constituent programmes being provided by the Authority. - The End-to-End Service requires the provision of the following services to ARP to support the above projects
Timeline
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Tender Regions
North West
South West
North East
East of England
Yorkshire and The Humber
South East
East Midlands
West Midlands
England
Wales
Scotland
Northern Ireland
Isle of Man
Channel Islands
London
CPV Codes
48800000 - Information systems and servers
71316000 - Telecommunication consultancy services
48783000 - Content management software package
72228000 - Hardware integration consultancy services
72227000 - Software integration consultancy services
48333000 - Contact management software package
Keywords
address book software
client database manager
lead tracking system
interaction history tool
contact tagging engine
relationship mapping software
CRM light interface
duplicate detection module
email integration tool
contact import/export utility
web content editor
digital asset manager
CMS workflow engine
version control CMS
taxonomy manager
content personalization module
metadata tagging system
multimedia content portal
editorial review workflow
publication scheduling tool
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
telecom consultancy
network planning advisory
communications systems consulting
telecom infrastructure design services
network optimization consulting
telecom policy advisory
telecommunications strategy services
broadband planning consultancy
wireless systems advisory
communications tech consultancy
integration architecture design
cross-platform interface planning
middleware advisory services
API orchestration strategies
system handshake protocol design
legacy system compatibility consulting
data exchange model alignment
service layer integration mapping
hardware-software interfacing strategy
peripheral configuration consulting
embedded systems linkage
firmware integration plans
controller interface mapping
device communication protocols
sensor-actuator coordination
physical systems synchronization
system bus configuration
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
