Awarded
AN2030 Support, Maintenance and Development and Microsoft Dynamics 365
Descriptions
Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365.Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2).Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.Chwarae Teg is looking for a solution which:Is easy to manage both commercially and operationally.CommerciallyoProviding Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.oIs cost-effective both at the start of the Contract and as the service grows.oGives up to date monthly information on the contract and remaining value.OperationallyoThe supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers.oInvestigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract.oCompletes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support).oAre flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.oProvides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system.oProvide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72800000 - Computer audit and testing services
72319000 - Data supply services
72315200 - Data network management services
72314000 - Data collection and collation services
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72262000 - Software development services
72611000 - Technical computer support services
72512000 - Document management services
72261000 - Software support services
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
72313000 - Data capture services
72315000 - Data network management and support services
72211000 - Programming services of systems and user software
72317000 - Data storage services
72300000 - Data services
72318000 - Data transmission services
72590000 - Computer-related professional services
72264000 - Software reproduction services
72500000 - Computer-related services
72511000 - Network management software services
72330000 - Content or data standardization and classification services
72820000 - Computer testing services
72322000 - Data management services
72316000 - Data analysis services
72232000 - Development of transaction processing and custom software
72600000 - Computer support and consultancy services
72263000 - Software implementation services
72240000 - Systems analysis and programming services
72810000 - Computer audit services
72250000 - System and support services
72315100 - Data network support services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72312100 - Data preparation services
72310000 - Data-processing services
72320000 - Database services
72610000 - Computer support services
72265000 - Software configuration services
72591000 - Development of service level agreements
72312000 - Data entry services
72321000 - Added-value database services
72268000 - Software supply services
72230000 - Custom software development services
72510000 - Computer-related management services
72212000 - Programming services of application software
72312200 - Optical character recognition services
Workflows
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Possible Competitors
1 Possible Competitors