Awarded
AN2030 Support, Maintenance and Development and Microsoft Dynamics 365
Descriptions
Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365.Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2).Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.Chwarae Teg is looking for a solution which:Is easy to manage both commercially and operationally.CommerciallyoProviding Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.oIs cost-effective both at the start of the Contract and as the service grows.oGives up to date monthly information on the contract and remaining value.OperationallyoThe supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers.oInvestigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract.oCompletes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support).oAre flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.oProvides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system.oProvide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72800000 - Computer audit and testing services
72319000 - Data supply services
72315200 - Data network management services
72314000 - Data collection and collation services
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72262000 - Software development services
72611000 - Technical computer support services
72512000 - Document management services
72261000 - Software support services
72220000 - Systems and technical consultancy services
72000000 - IT services: consulting, software development, Internet and support
72313000 - Data capture services
72315000 - Data network management and support services
72211000 - Programming services of systems and user software
72317000 - Data storage services
72300000 - Data services
72318000 - Data transmission services
72590000 - Computer-related professional services
72264000 - Software reproduction services
72500000 - Computer-related services
72511000 - Network management software services
72330000 - Content or data standardization and classification services
72820000 - Computer testing services
72322000 - Data management services
72316000 - Data analysis services
72232000 - Development of transaction processing and custom software
72600000 - Computer support and consultancy services
72263000 - Software implementation services
72240000 - Systems analysis and programming services
72810000 - Computer audit services
72250000 - System and support services
72315100 - Data network support services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72312100 - Data preparation services
72310000 - Data-processing services
72320000 - Database services
72610000 - Computer support services
72265000 - Software configuration services
72591000 - Development of service level agreements
72312000 - Data entry services
72321000 - Added-value database services
72268000 - Software supply services
72230000 - Custom software development services
72510000 - Computer-related management services
72212000 - Programming services of application software
72312200 - Optical character recognition services
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
application software development
mobile app programming
web application coding
desktop app development
API integration
form-based application design
system architecture analysis
technical advisory
solution feasibility studies
performance optimization
technical risk assessment
systems integration advice
IT infrastructure review
scalability consulting
technical requirement definition
systems audit
tailored software solution creation
bespoke application design
domain-specific coding
end-user feature customization
requirement-driven development
custom interface building
vertical application programming
specialized backend logic
industry-aligned solution delivery
payment gateway module development
transactional recordkeeping systems
secure checkout engine
ledger automation
banking software coding
settlement processing routines
invoice and billing integration
financial API coding
high-volume transaction systems
system requirement mapping
data structure analysis
functional specification drafting
software architecture modeling
backend logic coding
process flow optimization
technical feasibility assessment
programming language implementation
algorithm refinement
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
codebase design
application logic creation
full-stack programming
agile development cycles
backend system structuring
frontend interface programming
version-controlled coding workflows
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
media duplication services
installation package replication
CD/DVD software copying
USB installer creation
cloud package distribution
software cloning for deployment
initial system setup
custom module activation
environment variable tuning
feature enablement scripting
user access setup
parameterization logic
license activation configuration
software consulting
IT advisory
application strategy
software architecture planning
IT solution design
software feasibility studies
digital transformation advice
enterprise software consulting
custom IT planning
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
data services
IT data solutions
digital information services
database solutions
information retrieval
structured data operations
electronic records management
data asset handling
info-tech data support
enterprise data workflows
data processing services
batch computing
automated data handling
IT operations processing
transaction processing
digital transformation workflows
data computation
real-time data execution
backend data processing
mass data management
data entry
keystroke entry
manual record input
numeric typing services
form population
database updating
spreadsheet data insertion
data encoding
digit keying
administrative input support
data preparation
dataset cleansing
structured formatting
data integrity setup
validation checks
preprocessing routines
input normalization
formatting control
data inspection
entry readiness
OCR scanning
text recognition
intelligent character reading
scanned text conversion
document automation
image parsing
paper-to-digital recognition
handwriting capture
printed text extraction
document OCR integration
data acquisition
sensor input processing
real-time data intake
machine-readable capture
analog-to-digital data recording
dynamic input collection
automated field data capture
embedded capture systems
survey form reading
telemetry data collection
data aggregation
information sourcing
large-scale collation
field data collection
compiled survey input
analytical data gathering
population study input
structured info compilation
centralized dataset creation
field survey support
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
network ticketing response
endpoint connectivity checks
live troubleshooting
port testing
physical cabling support
VPN diagnostics
router assistance
data link support
client/server connection help
downtime intervention
network administration
control panel configuration
system uptime monitoring
service-level tracking
bandwidth allocation
connection matrix control
real-time usage tracking
IT infrastructure oversight
routing optimization
subnet management
data modeling
exploratory data analysis
KPI evaluation
performance benchmarking
statistical inference
correlation studies
multivariate analysis
data mining
segmentation analysis
regression forecasting
data archiving
digital storage
cloud data storage
secure file retention
electronic backup
offsite storage
database preservation
long-term data safekeeping
hosted storage systems
IT data vault
data transmission
data relay solutions
secure data transfer
encrypted data stream
telemetry services
live data broadcasting
fiber‑optic data delivery
WAN data transport
real‑time data relay
packet forwarding
data supply services
data provisioning
data feed integration
API data supply
statistical data delivery
geospatial data supply
market data distribution
sensor data delivery
subscription data feeds
remote data sourcing
database hosting
DBMS support
database maintenance
relational database services
database administration
structured data platforms
NoSQL services
SQL database support
enterprise database setup
database performance tuning
value-added data services
enriched database access
customized database outputs
specialized data extraction
filtered data queries
premium database integration
targeted information retrieval
data insight services
high-value database content
analytics-driven data access
data governance
data lifecycle control
master data management
metadata handling
data stewardship
information management
dataset coordination
digital record administration
enterprise data policy
structured data supervision
data tagging services
content taxonomy design
metadata harmonization
document classification software
structured data processing
semantic annotation
content normalization
ontology mapping
automated content categorization
data schema alignment
controlled vocabulary implementation
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
infrastructure lifecycle control
IT performance supervision
helpdesk coordination
managed support frameworks
service desk implementation
hardware lifecycle tracking
network service routing
computer asset management
centralized IT monitoring
digital workflow control
software-defined network tools
routing algorithm deployment
switch configuration platforms
bandwidth usage monitoring
packet transmission control
IP address management software
connectivity diagnostics systems
access control tools
firewall rule integration
traffic policy enforcement
enterprise file handling
record versioning control
metadata indexing
structured filing systems
access authorization protocols
document encryption workflows
archival tagging
document lifecycle automation
permissioned data storage
automated document routing
IT expert consultancy
technical systems advisory
specialist IT services
professional technology support
computer project expertise
tech strategy facilitation
specialized IT assistance
computing profession services
tailored IT solutions
digital professional support
SLA drafting
performance commitment creation
service benchmark agreements
SLA framework development
contractual service standardization
KPI-based agreement planning
service commitment structuring
SLR formulation
provider-client agreement drafting
service quality contract creation
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
IT technical help
advanced system troubleshooting
hardware-level diagnostics
software crash resolution
infrastructure support
critical failure response
system optimization services
technical configuration help
low-level OS support
device compatibility resolution
IT auditing
software testing
system compliance verification
hardware diagnostics
penetration testing
system certification support
risk evaluation
cybersecurity assessment
digital quality control
regulatory audit preparation
infrastructure audit
system integrity review
compliance assessment
IT inventory audit
license verification
data governance audit
forensic IT analysis
audit trail validation
technology process check
configuration compliance review
software QA testing
stress testing
user acceptance testing
compatibility testing
usability assessments
test environment setup
regression test execution
automated script testing
error detection routines
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
