Awarded

AN2030 Support, Maintenance and Development and Microsoft Dynamics 365

Descriptions

Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365.Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2).Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.Chwarae Teg is looking for a solution which:Is easy to manage both commercially and operationally.CommerciallyoProviding Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.oIs cost-effective both at the start of the Contract and as the service grows.oGives up to date monthly information on the contract and remaining value.OperationallyoThe supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers.oInvestigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract.oCompletes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support).oAre flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.oProvides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system.oProvide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.

Timeline

Published Date :

6th Jan 2021 4 years ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

CPV Codes

48000000 - Software package and information systems

72800000 - Computer audit and testing services

72319000 - Data supply services

72315200 - Data network management services

72314000 - Data collection and collation services

72266000 - Software consultancy services

72267000 - Software maintenance and repair services

72262000 - Software development services

72611000 - Technical computer support services

72512000 - Document management services

72261000 - Software support services

72220000 - Systems and technical consultancy services

72000000 - IT services: consulting, software development, Internet and support

72313000 - Data capture services

72315000 - Data network management and support services

72211000 - Programming services of systems and user software

72317000 - Data storage services

72300000 - Data services

72318000 - Data transmission services

72590000 - Computer-related professional services

72264000 - Software reproduction services

72500000 - Computer-related services

72511000 - Network management software services

72330000 - Content or data standardization and classification services

72820000 - Computer testing services

72322000 - Data management services

72316000 - Data analysis services

72232000 - Development of transaction processing and custom software

72600000 - Computer support and consultancy services

72263000 - Software implementation services

72240000 - Systems analysis and programming services

72810000 - Computer audit services

72250000 - System and support services

72315100 - Data network support services

72210000 - Programming services of packaged software products

72260000 - Software-related services

72312100 - Data preparation services

72310000 - Data-processing services

72320000 - Database services

72610000 - Computer support services

72265000 - Software configuration services

72591000 - Development of service level agreements

72312000 - Data entry services

72321000 - Added-value database services

72268000 - Software supply services

72230000 - Custom software development services

72510000 - Computer-related management services

72212000 - Programming services of application software

72312200 - Optical character recognition services

72200000 - Software programming and consultancy services

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors