Awarded
AN2030 Support, Maintenance and Development and Microsoft Dynamics 365
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Descriptions
Chwarae Teg are looking to procure the provision of the Support, Maintenance and Development of Microsoft Dynamics 365.Tenderers are requested to understand the specification document and ensure the specified requirements can be achieved. Your understanding of our requirements shall be reflected in your Pricing Schedule (Appendix 2).Chwarae Teg is looking for a D365 service partner that can support our D365 system both currently and in the future, but that will also add value through proactive recommendations and enhancements that will support Chwarae Teg’s future strategy and growth. The requirements set out in the following sections are intended to allow the Supplier to demonstrate its ability to support and develop Chwarae Teg’s D365 system in a competent way and also its ability to recommend enhancements and new solutions where directed.Chwarae Teg is looking for a solution which:Is easy to manage both commercially and operationally.CommerciallyoProviding Chwarae Teg with clear upfront pricing for any potential development work which allows accurate budgeting over the term of the Contract.oIs cost-effective both at the start of the Contract and as the service grows.oGives up to date monthly information on the contract and remaining value.OperationallyoThe supplier acting as single point of contact for all of Chwarae Teg’s D365 maintenance, support and development requirements and management of third party providers.oInvestigates and resolves maintenance and support issues quickly and efficiently in line with agreed timelines set out in the Maintenance and Support contract.oCompletes any approved development work in line with agreed timescales and project plans (sometimes requiring out of normal business hours support).oAre flexible with respect to future requirements and service options. Chwarae Teg must not be limited in respect of additions or amendments to the solution except as provided in the contract.oProvides timely advice on advances of functionality and capabilities in the Dynamics CRM environment which could be beneficial to our Dynamics CRM system.oProvide support/training to CT staff members when requested to provide the organisation to be more self-efficient in the future.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
72800000 - Computer audit and testing services
72319000 - Data supply services
72315200 - Data network management services
72314000 - Data collection and collation services
72266000 - Software consultancy services
72267000 - Software maintenance and repair services
72262000 - Software development services
72611000 - Technical computer support services
72512000 - Document management services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72220000 - Systems and technical consultancy services
72313000 - Data capture services
72315000 - Data network management and support services
72211000 - Programming services of systems and user software
72317000 - Data storage services
72300000 - Data services
72318000 - Data transmission services
72590000 - Computer-related professional services
72264000 - Software reproduction services
72500000 - Computer-related services
72511000 - Network management software services
72330000 - Content or data standardization and classification services
72820000 - Computer testing services
72322000 - Data management services
72316000 - Data analysis services
72232000 - Development of transaction processing and custom software
72263000 - Software implementation services
72600000 - Computer support and consultancy services
72240000 - Systems analysis and programming services
72810000 - Computer audit services
72250000 - System and support services
72315100 - Data network support services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72312100 - Data preparation services
72310000 - Data-processing services
72320000 - Database services
72610000 - Computer support services
72265000 - Software configuration services
72591000 - Development of service level agreements
72312000 - Data entry services
72321000 - Added-value database services
72230000 - Custom software development services
72268000 - Software supply services
72510000 - Computer-related management services
72212000 - Programming services of application software
72312200 - Optical character recognition services
Keywords
data modeling
IT data vault
VPN diagnostics
IT auditing
data computation
digital storage
IT consulting
text recognition
node monitoring
desktop aid
SLR formulation
image parsing
software sales
keystroke entry
bug fixing
codebase design
web services
offsite storage
data inspection
API data supply
data mining
network support
rollout planning
OCR scanning
cloud services
form population
software testing
data governance
archival tagging
ontology mapping
data aggregation
systems analysis
SLA management
digit keying
IT advisory
coding services
NoSQL services
API integration
data preparation
systems aid
error correction
entry readiness
data encoding
data services
data archiving
IT asset support
data acquisition
port testing
risk evaluation
DBMS support
batch computing
systems audit
database hosting
SLA drafting
KPI evaluation
data stewardship
version upgrades
IT systems
stress testing
IT outsourcing
data entry
IT support consulting
input normalization
systems assistance
metadata harmonization
backend logic coding
data feed integration
managed switch support
software consulting
tailored IT solutions
software troubleshooting
user support solutions
handwriting capture
mass data management
software development
IT application supply
solution architecture
data asset handling
numeric typing services
diagnostic network tools
enriched database access
physical cabling support
data schema alignment
system uptime monitoring
helpdesk coordination
compatibility testing
database administration
usability assessments
manual record input
IT support services
downtime intervention
enterprise file handling
algorithm refinement
workstation management
compiled survey input
full-stack programming
enterprise data policy
automated script testing
scanned text conversion
router assistance
data link support
field data collection
full-cycle IT support
formatting control
sensor input processing
error detection routines
digital quality control
market data distribution
infrastructure audit
IT operations processing
initial system setup
requirements analysis
managed systems support
live troubleshooting
integration planning
deployment scripting
CD/DVD software copying
encrypted data stream
content normalization
forensic IT analysis
information sourcing
live data broadcasting
access control tools
IT technical help
system integrity review
mobile app programming
data tagging services
software distribution
backend engineering
info-tech data support
routing optimization
help desk services
service-level tracking
data relay solutions
WAN data transport
SQL database support
low-level OS support
packet forwarding
dynamic input collection
IT infrastructure review
database solutions
application updates
database maintenance
infrastructure support
traffic flow regulation
real-time usage tracking
software QA testing
legacy system support
IT data solutions
data structure analysis
validation checks
real-time data intake
survey form reading
middleware development
training and onboarding
agile development cycles
multivariate analysis
tech advisory services
bandwidth allocation
license verification
computing assistance
licensed software supply
automated data handling
IT solution design
electronic backup
telemetry services
system integration
software customization
geospatial data supply
semantic annotation
technology process check
technical advisory
software maintenance
IT support framework
secure checkout engine
banking software coding
parameterization logic
user acceptance testing
packaged applications
audit trail validation
dataset cleansing
user support coverage
hybrid support services
machine-readable capture
web application coding
structured formatting
secure file retention
data insight service
performance optimization
subnet management
network service routing
software integration
client-computer support
scalability consulting
tech assistance packages
information retrieval
preprocessing routines
user inquiry handling
document automation
IT inventory audit
information management
cybersecurity support
IT repair services
user manual creation
custom IT planning
IT expert consultancy
transaction processing
cloud data storage
application maintenance
software configuration
data lifecycle control
printed text extraction
embedded capture systems
regression forecasting
ledger automation
subscription data feeds
dataset coordination
feature enablement setup
secure data transfer
master data management
desktop app development
technical IT consultancy
real time data relay
endpoint management
penetration testing
database updating
large-scale collation
version upgrade support
performance benchmarking
data transmission
filtered data queries
data supply services
digital workflow control
field survey support
document OCR integration
data integrity setup
segmentation analysis
population study input
digital solutions
software programming
user software design
enterprise software
digital transformation
statistical inference
application strategy
remote support services
remote data sourcing
content taxonomy design
software consultancy
data processing services
technical assistance
technical support
compliance assessment
cybersecurity assessment
metadata indexing
application software
system troubleshooting
software patching
application engineering
network administration
off-the-shelf software
backend data processing
hardware diagnostics
real-time data execution
correlation studies
deployment assistance
domain-specific coding
database preservation
test environment setup
hosted storage systems
data provisioning
data governance audit
financial API coding
user access setup
custom module activation
software licensing
metadata handling
specialist IT services
ERP implementation
sensor data delivery
USB installer creation
interconnection services
computing guidance
bug ticket processing
contractual service standardization
programming language implementation
form-based application design
tech strategy facilitation
technical incident resolution
payment gateway module development
automated document routing
technical risk assessment
bandwidth usage monitoring
IT infrastructure management
IP address management software
infrastructure surveillance
network integrity support
statistical data delivery
software crash resolution
packaged software delivery
solution feasibility studies
high-volume transaction systems
post-install configuration
frontend interface programming
license management support
database performance tuning
structured info compilation
systems integration programming
performance commitment creation
service benchmark agreements
computer utility coordination
device compatibility resolution
structured data processing
traffic policy enforcement
relational database services
value-added data services
change management assistance
general computing assistance
software patch integration
on-premise system support
specialized data extraction
system architecture analysis
systems integration advice
virtual network assistance
spreadsheet data insertion
requirement-driven development
centralized dataset creation
specialized backend logic
system performance tuning
analytical data gathering
exploratory data analysis
professional tech consultation
custom software development
control panel configuration
digital professional support
long-term software upkeep
analog-to-digital data recording
service desk implementation
document encryption workflows
end-user feature customization
software package and information systems
settlement processing routines
license activation configuration
user interface development
digital record administration
feature enablement scripting
feature request coordination
administrative input support
SLA framework development
premium database integration
digital service provisioning
provider-client agreement drafting
application logic creation
installation package replication
critical failure response
operational support advisory
firewall rule integration
invoice and billing integration
telemetry data collection
enterprise network troubleshooting
service commitment structuring
digital information services
bespoke application design
routing algorithm deployment
technical feasibility assessment
permissioned data storage
system requirement mapping
platform migration services
record versioning control
regression test execution
system compliance verification
intelligent character reading
connection matrix control
regulatory audit preparation
fiber optic data delivery
customized database outputs
automated content categorization
functional specification drafting
software feasibility studies
third party software adaptation
digital transformation advice
technical systems advisory
enterprise software consulting
controlled vocabulary implementation
document lifecycle automation
system optimization services
process flow optimization
electronic records management
industry-aligned solution delivery
version-controlled coding workflows
product integration services
KPI-based agreement planning
centralized IT monitoring
structured data platforms
IT infrastructure oversight
system certification support
structured data operations
system lifecycle administration
packaged software customization
hardware-level diagnostics
paper-to-digital recognition
structured data supervision
packet transmission control
environment variable tuning
computing profession services
network ticketing response
infrastructure maintenance
cloud package distribution
version patching services
endpoint connectivity checks
analytics-driven data access
end-to-end system services
media duplication services
software architecture modeling
computer project expertise
custom interface building
software lifecycle guidance
IT performance supervision
commercial software solutions
client/server connection help
enterprise database setup
enterprise data workflows
tech writing and documentation
software architecture planning
structured filing systems
software-defined network tools
access authorization protocols
enterprise software provision
network configuration management
service quality contract creation
computer asset management
integration with existing systems
vertical application programming
technical configuration help
application software development
long-term data safekeeping
managed support frameworks
specialized IT assistance
professional technology support
implementation success tracking
digital software products
automated field data capture
targeted information retrieval
connectivity diagnostics systems
technology troubleshooting consultancy
document classification software
infrastructure lifecycle control
advanced system troubleshooting
configuration compliance review
integrated system operations
reactive and proactive IT services
digital transformation workflows
system software programming
software cloning for deployment
hardware lifecycle tracking
integrated tech solutions
high-value database content
backend system structuring
technical requirement definition
technology operations assistance
tailored software solution creation
switch configuration platforms
transactional recordkeeping systems
Workflows
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