Closed
Analytics and Quality Management
Descriptions
HMRC requires Transcription, Voice Analytics & Quality Management Services that integrates with current telephony partners Odigo and Nuance. The current telephony service has 30k configured users, 9k concurrent users who handle 30m calls per year. The services provided must be flexible and scalable to cope not only with HMRC’s large annual call volumes but also with distinct business areas and several peaks periods throughout the year.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48314000 - Voice recognition software package
72226000 - System software acceptance testing consultancy services
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
72253000 - Help-desk and support services
72261000 - Software support services
72225000 - System quality assurance assessment and review services
48330000 - Scheduling and productivity software package
72228000 - Hardware integration consultancy services
72251000 - Disaster recovery services
72223000 - Information technology requirements review services
48512000 - Interactive voice response software package
72252000 - Computer archiving services
32543000 - Telephone switchboards
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72212314 - Voice recognition software development services
72254000 - Software Testing
72224000 - Project management consultancy services
72227000 - Software integration consultancy services
32583000 - Data and voice media
72212512 - Interactive voice response software development services
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Possible Competitors
1 Possible Competitors
