Analytics and Quality Management
Tender
Published: 26th Feb 2021
Deadline: 29th Mar 2021
AI Tender Brief
Building maintenance and minor civil engineering works across the Lisburn and Castlereagh City Council area.
Description
HMRC requires Transcription, Voice Analytics & Quality Management Services that integrates with current telephony partners Odigo and Nuance. The current telephony service has 30k configured users, 9k concurrent users who handle 30m calls per year. Th ....see more
Procurement Timeline
Requirements
Key requirements
- Building maintenance services
- Minor civil engineering works
- Compliance with submission requirements
- Submission via the stated procurement process
Classification
72254000
Software Testing
48330000
Scheduling and productivity software package
32543000
Telephone switchboards
72226000
System software acceptance testing consultancy services
72227000
Software integration consultancy services
72222000
Information systems or technology strategic review and planning services
72223000
Information technology requirements review services
72251000
Disaster recovery services
48512000
Interactive voice response software package
48314000
Voice recognition software package
72212314
Voice recognition software development services
48300000
Document creation, drawing, imaging, scheduling and productivity software package
72221000
Business analysis consultancy services
72253000
Help-desk and support services
72228000
Hardware integration consultancy services
72252000
Computer archiving services
48000000
Software package and information systems
72261000
Software support services
72224000
Project management consultancy services
72212512
Interactive voice response software development services
32583000
Data and voice media
72225000
System quality assurance assessment and review services
Tender Lots
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Tender Attachments
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How to Participate
Submission method
eTenders NI Portal
Deadline
29th Mar 2021
Procedure
Open procedure
Enquiries
Via eTendersNI Portal
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