Closed

Analytics and Quality Management

Descriptions

HMRC requires Transcription, Voice Analytics & Quality Management Services that integrates with current telephony partners Odigo and Nuance. The current telephony service has 30k configured users, 9k concurrent users who handle 30m calls per year. The services provided must be flexible and scalable to cope not only with HMRC’s large annual call volumes but also with distinct business areas and several peaks periods throughout the year.

Timeline

Published Date :

26th Feb 2021 3 years ago

Deadline :

29th Mar 2021 3 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

CPV Codes

72212512 - Interactive voice response software development services.

48314000 - Voice recognition software package.

72254000 - Software Testing.

72221000 - Business analysis consultancy services.

72226000 - System software acceptance testing consultancy services.

48512000 - Interactive voice response software package.

72212314 - Voice recognition software development services.

32543000 - Telephone switchboards.

48300000 - Document creation, drawing, imaging, scheduling and productivity software package.

48330000 - Scheduling and productivity software package.

72224000 - Project management consultancy services.

32583000 - Data and voice media.

72253000 - Help-desk and support services.

72225000 - System quality assurance assessment and review services.

72227000 - Software integration consultancy services.

72252000 - Computer archiving services.

72223000 - Information technology requirements review services.

72228000 - Hardware integration consultancy services.

72222000 - Information systems or technology strategic review and planning services.

72261000 - Software support services.

48000000 - Software package and information systems.

72251000 - Disaster recovery services.

Tenderbase Categories

IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Communication/ Radio Telephones/Telecommunications/ Networks

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Communication/ Radio Telephones/Telecommunications/ Networks

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

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Workflows

Status :

Closed

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Tender Value :

£100K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors