Awarded
Analytics and Quality Management
Descriptions
HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,
Timeline
Published Date :
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48314000 - Voice recognition software package
72226000 - System software acceptance testing consultancy services
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
72253000 - Help-desk and support services
72261000 - Software support services
72225000 - System quality assurance assessment and review services
48330000 - Scheduling and productivity software package
72228000 - Hardware integration consultancy services
72251000 - Disaster recovery services
72223000 - Information technology requirements review services
48512000 - Interactive voice response software package
72252000 - Computer archiving services
32543000 - Telephone switchboards
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72212314 - Voice recognition software development services
72254000 - Software Testing
72224000 - Project management consultancy services
72227000 - Software integration consultancy services
32583000 - Data and voice media
72212512 - Interactive voice response software development services
Keywords
telephone switchboards
manual switchboards
telephone exchange boards
operator boards
data and voice media
audio tapes
voicemail storage
data tape media
communications media
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
office suite software
vector drawing tools
raster image editor
digital calendar system
task planner software
document layout platform
spreadsheet creator
desktop publishing solution
presentation builder
productivity dashboard
speech-to-text software
voice command engine
dictation transcription tool
ASR software
speaker-independent voice system
hands-free voice interface
call center voice analytics
multilingual speech recognizer
real-time dictation software
conversational AI module
task dependency manager
resource leveling tool
time-tracking interface
milestone scheduler
workload balancing engine
automatic notification system
project calendar sync
workflow automation software
capacity planning tool
IVR call routing system
voice menu software
telephony automation tool
speech-prompting engine
caller input interpreter
DTMF response system
self-service phone system
voice script designer
outbound call workflow
call reporting module
voice recognition
speech-to-text modules
acoustic model tuning
voice command integration
speaker identification
noise-cancellation interface
real-time transcription APIs
language model adaptation
IVR system programming
telephony menu flow design
voice prompt scripting
DTMF signal detection
call routing logic
speech recognition integration
call queue management
dynamic prompt generation
voicemail system coding
voice analytics module
business process modeling
requirements gathering
cost-benefit analysis
stakeholder workshops
business requirement specification
workflow improvement
business case development
KPI definition
functional analysis
impact assessment
IT strategy planning
roadmap development
capability assessment
digital transformation roadmap
IT governance framework
technology investment planning
maturity modeling
strategic alignment workshops
architecture planning
future-state design
requirements elicitation
requirement validation
use case modeling
functional specification drafting
gap analysis
requirement traceability
stakeholder requirement workshops
feasibility validation
requirement prioritization
system requirement sign-off
project governance design
PMO setup
stakeholder management planning
schedule optimization
risk management consulting
resource allocation planning
budget planning
critical path analysis
project health assessment
performance monitoring
quality audit execution
compliance review services
defect trend analysis
performance benchmarking
test process evaluation
QA documentation audit
validation review sessions
regulatory compliance checks
system readiness assessment
quality maturity diagnostics
UAT framework design
acceptance test scripting
system validation support
user approval testing guidance
functional compliance verification
go-live certification
test log auditing
stakeholder approval process
deployment readiness consulting
release validation
integration architecture design
cross-platform interface planning
middleware advisory services
API orchestration strategies
system handshake protocol design
legacy system compatibility consulting
data exchange model alignment
service layer integration mapping
hardware-software interfacing strategy
peripheral configuration consulting
embedded systems linkage
firmware integration plans
controller interface mapping
device communication protocols
sensor-actuator coordination
physical systems synchronization
system bus configuration
business continuity planning
IT failover solutions
recovery time objective (RTO) setup
data center replication
backup restoration services
disaster simulation testing
DR site provisioning
resilience engineering
recovery infrastructure setup
long-term data storage
digital preservation consulting
archive system integration
secure data vaulting
structured data retention
backup archival scripting
document indexing for storage
archive media handling
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
functional testing
performance testing
regression testing
usability testing
unit testing
system testing
integration testing
acceptance testing
test automation
quality assurance
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors