Awarded
Analytics and Quality Management
Descriptions
HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48314000 - Voice recognition software package
72226000 - System software acceptance testing consultancy services
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
72253000 - Help-desk and support services
72261000 - Software support services
72225000 - System quality assurance assessment and review services
48330000 - Scheduling and productivity software package
72228000 - Hardware integration consultancy services
72251000 - Disaster recovery services
72223000 - Information technology requirements review services
48512000 - Interactive voice response software package
72252000 - Computer archiving services
32543000 - Telephone switchboards
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72212314 - Voice recognition software development services
72254000 - Software Testing
72224000 - Project management consultancy services
72227000 - Software integration consultancy services
32583000 - Data and voice media
72212512 - Interactive voice response software development services
Workflows
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Details
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Possible Competitors
1 Possible Competitors
