Awarded

Analytics and Quality Management

Descriptions

HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,

Timeline

Published Date :

20th Jul 2021 3 years ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

6th Jul 2021

Contract Start :

N/A

Contract End :

N/A

Tender Regions

CPV Codes

72212512 - Interactive voice response software development services.

48314000 - Voice recognition software package.

72254000 - Software Testing.

72221000 - Business analysis consultancy services.

72226000 - System software acceptance testing consultancy services.

48512000 - Interactive voice response software package.

72212314 - Voice recognition software development services.

32543000 - Telephone switchboards.

48300000 - Document creation, drawing, imaging, scheduling and productivity software package.

48330000 - Scheduling and productivity software package.

72224000 - Project management consultancy services.

32583000 - Data and voice media.

72253000 - Help-desk and support services.

72225000 - System quality assurance assessment and review services.

72227000 - Software integration consultancy services.

72252000 - Computer archiving services.

72223000 - Information technology requirements review services.

72228000 - Hardware integration consultancy services.

72222000 - Information systems or technology strategic review and planning services.

72261000 - Software support services.

48000000 - Software package and information systems.

72251000 - Disaster recovery services.

Tenderbase Categories

IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Communication/ Radio Telephones/Telecommunications/ Networks

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Communication/ Radio Telephones/Telecommunications/ Networks

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Software Solutions/ POS/ERP/Business Software/ Analytics/Accounting/ Graphics

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Tender Value :

£100K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors