Awarded
Analytics and Quality Management
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Descriptions
HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,see more
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
48314000 - Voice recognition software package
72226000 - System software acceptance testing consultancy services
48300000 - Document creation, drawing, imaging, scheduling and productivity software package
72253000 - Help-desk and support services
72261000 - Software support services
72225000 - System quality assurance assessment and review services
48330000 - Scheduling and productivity software package
72228000 - Hardware integration consultancy services
72251000 - Disaster recovery services
72223000 - Information technology requirements review services
48512000 - Interactive voice response software package
72252000 - Computer archiving services
32543000 - Telephone switchboards
72221000 - Business analysis consultancy services
72222000 - Information systems or technology strategic review and planning services
72212314 - Voice recognition software development services
72254000 - Software Testing
72224000 - Project management consultancy services
72227000 - Software integration consultancy services
32583000 - Data and voice media
72212512 - Interactive voice response software development services
Keywords
ASR software
operator boards
data tape media
PMO setup
unit testing
audio tapes
gap analysis
SLA management
test automation
KPI definition
budget planning
system testing
IT systems
speaker identification
voice prompt scripting
document layout platform
architecture planning
future-state design
integration testing
bug ticket processing
+173 more
Workflows
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Details
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Buyer Information
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