Awarded

Analytics and Quality Management

Descriptions

HMRC have procured a Transcription, Voice Analytics & Quality Management Services which will integrate with current telephony partners and the existing HMRC telephony estate. The competition was ran via Open Procedure,

Timeline

Published Date :

20th Jul 2021 4 years ago

Deadline :

N/A

Tender Awarded :

1 Supplier

Awarded date :

6th Jul 2021

Contract Start :

N/A

Contract End :

N/A

Tender Regions

UK

Keywords

telephone switchboards

manual switchboards

telephone exchange boards

operator boards

data and voice media

audio tapes

voicemail storage

data tape media

communications media

software package and information systems

application software

IT systems

enterprise software

packaged applications

digital solutions

office suite software

vector drawing tools

raster image editor

digital calendar system

task planner software

document layout platform

spreadsheet creator

desktop publishing solution

presentation builder

productivity dashboard

speech-to-text software

voice command engine

dictation transcription tool

ASR software

speaker-independent voice system

hands-free voice interface

call center voice analytics

multilingual speech recognizer

real-time dictation software

conversational AI module

task dependency manager

resource leveling tool

time-tracking interface

milestone scheduler

workload balancing engine

automatic notification system

project calendar sync

workflow automation software

capacity planning tool

IVR call routing system

voice menu software

telephony automation tool

speech-prompting engine

caller input interpreter

DTMF response system

self-service phone system

voice script designer

outbound call workflow

call reporting module

voice recognition

speech-to-text modules

acoustic model tuning

voice command integration

speaker identification

noise-cancellation interface

real-time transcription APIs

language model adaptation

IVR system programming

telephony menu flow design

voice prompt scripting

DTMF signal detection

call routing logic

speech recognition integration

call queue management

dynamic prompt generation

voicemail system coding

voice analytics module

business process modeling

requirements gathering

cost-benefit analysis

stakeholder workshops

business requirement specification

workflow improvement

business case development

KPI definition

functional analysis

impact assessment

IT strategy planning

roadmap development

capability assessment

digital transformation roadmap

IT governance framework

technology investment planning

maturity modeling

strategic alignment workshops

architecture planning

future-state design

requirements elicitation

requirement validation

use case modeling

functional specification drafting

gap analysis

requirement traceability

stakeholder requirement workshops

feasibility validation

requirement prioritization

system requirement sign-off

project governance design

PMO setup

stakeholder management planning

schedule optimization

risk management consulting

resource allocation planning

budget planning

critical path analysis

project health assessment

performance monitoring

quality audit execution

compliance review services

defect trend analysis

performance benchmarking

test process evaluation

QA documentation audit

validation review sessions

regulatory compliance checks

system readiness assessment

quality maturity diagnostics

UAT framework design

acceptance test scripting

system validation support

user approval testing guidance

functional compliance verification

go-live certification

test log auditing

stakeholder approval process

deployment readiness consulting

release validation

integration architecture design

cross-platform interface planning

middleware advisory services

API orchestration strategies

system handshake protocol design

legacy system compatibility consulting

data exchange model alignment

service layer integration mapping

hardware-software interfacing strategy

peripheral configuration consulting

embedded systems linkage

firmware integration plans

controller interface mapping

device communication protocols

sensor-actuator coordination

physical systems synchronization

system bus configuration

business continuity planning

IT failover solutions

recovery time objective (RTO) setup

data center replication

backup restoration services

disaster simulation testing

DR site provisioning

resilience engineering

recovery infrastructure setup

long-term data storage

digital preservation consulting

archive system integration

secure data vaulting

structured data retention

backup archival scripting

document indexing for storage

archive media handling

user support ticketing

multi-tier helpdesk

remote IT support

technical troubleshooting interface

issue resolution workflow

service request handling

24/7 user assistance

incident logging system

support team coordination

functional testing

performance testing

regression testing

usability testing

unit testing

system testing

integration testing

acceptance testing

test automation

quality assurance

software troubleshooting

version patching services

user inquiry handling

bug ticket processing

license management support

feature request coordination

long-term software upkeep

SLA management

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors