Awarded
Application Maintenance Support Services
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Descriptions
This is the Year 4 extension of the Original Contract for Lot 2 of Application Maintenance Support Services., During the original Tender process, which commenced in 2017, the FCA created Lot 1 to reduce the number of legacy estate suppliers to 1. The extension for Lot 1 into Year 4 of a possible 5 Year term will cover the following main activities. Details are:, - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services, including SaaS (Software as a Service) and PaaS (Platform as a Service);, - Resolving software problems that cause the system to be inoperative or to perform incorrectly;, - Providing Incident and Problem Management services in relation to the in scope Applications;, Implementing improvements and enhancement to the Applications;, - Delivering operational change, supporting and accepting changes into the live environment;, - Database and Middleware support for some Applications;, - Liaison with FCA Business teams to support User Acceptance;, - Management of 3rd Party Suppliers as part of the end to end delivery., The original estimated value of the upper range for Lot 1 was €1,700,000 per annum, over the maximum 5 (five) year term the estimated value in GBP would be £7,286,689 based on the €8,500,000 value.
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Tender Regions
CPV Codes
72500000 - Computer-related services
Keywords
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
