Application Maintenance Support Services

Descriptions

This is the Year 4 extension of the Original Contract for Lot 2 of Application Maintenance Support Services., During the original Tender process, which commenced in 2017, the FCA created Lot 1 to reduce the number of legacy estate suppliers to 1. The extension for Lot 1 into Year 4 of a possible 5 Year term will cover the following main activities. Details are:, - Support and maintenance of bespoke, COTS (commercial off the shelf products), Cloud Services, including SaaS (Software as a Service) and PaaS (Platform as a Service);, - Resolving software problems that cause the system to be inoperative or to perform incorrectly;, - Providing Incident and Problem Management services in relation to the in scope Applications;, Implementing improvements and enhancement to the Applications;, - Delivering operational change, supporting and accepting changes into the live environment;, - Database and Middleware support for some Applications;, - Liaison with FCA Business teams to support User Acceptance;, - Management of 3rd Party Suppliers as part of the end to end delivery., The original estimated value of the upper range for Lot 1 was €1,700,000 per annum, over the maximum 5 (five) year term the estimated value in GBP would be £7,286,689 based on the €8,500,000 value.