Closed
Application Management Services (AMS) PSQ
Descriptions
The contracting Authority ('Authority') in relation to this notice is the Mayor's Office for Policing and Crime (MOPAC), on behalf of the Metropolitan Police Service (MPS).
The scope of services is organised into key service areas and described at high level below, these are split into the 'Core Services' and 'Optional Services'. It should be highlighted at this stage that all services listed could be delivered by the successful Supplier, but the volume and introduction date of the 'Optional Services' may be varied at the sole discretion of the Authority.
The commencement of the 'Core Services' is due to start on the Service Commencement Date, which may be deferred at the discretion of the Authority. The Authority expects the split of services below to remain the same.
Core Services
• Tower Service Management (TSM) - Service Management functions that are delivered by the Supplier that are essential to the correct running of both ITIL service and the integration of other services within the MPS ecosystem
• Application Management Services (AMS) - The effective support and maintenance of Applications within the MPS estate, to ensure a highly available and maintained estate with IT Service Continuity Management at the heart of the Service.
• Applications Security - Aligned to industry best practice, integrated with the specific security functions and the Managed Security Service Provider (MSSP) to ensure that all services are delivered in a highly secure manner with data and users protected throughout all aspects of the service.
Optional Services
• Managed Cloud - The effective support and maintenance of deeper elements of the application and associated technology stack in order to give a greater level of end-to-end accountability for application service and performance
• Digital Workplace - The effective support and maintenance of software and associated technology that manages End User Devices and allows end users to access the tools and platforms they need to work effectively regardless of location.
• Agile - Agile Application development methodologies to augment the existing capability within MPS and to further enhance the capability in order to mature the service
The purpose of this Preliminary Market Engagement Notice is to notify the market of the opportunity of the MPS AMS procurement and to provide information of how to participate in the engagement.
The MPS is looking to contract with a Supplier to deliver support for circa 50 applications (although this figure may change during the procurement) of varying size, complexity and business criticality. Whilst the relative importance of the applications supported vary, they all play a vital role in enabling the Authority to fulfil its mission of delivering more trust, less crime and high standards. The MPS is looking for a partner who can deliver the core scope of the obligations to a high standard as these are crucial for the running of the service. The optional services may be brought into scope over the life of the contract at the discretion of the Authority and the supplier will be required to show their capability in this area. The successful supplier will also have the potential to deliver project and change work, based on delivery of the Core Services and at the behest of the Authority.
The current MPS estate operates as a two-tower model compromising of an Infrastructure Tower and an Applications Tower with overarching process integration and cyber security services provided by the Infrastructure Tower. The Authority expects the AMS Supplier to work closely with the Infrastructure Supplier to facilitate their role as service integrator. The Authority operates a number of other strategic vertical applications which the supplier may need to interact with on an ad hoc basis.
The Authority wants to ensure that there is adequate resilience built into its supplier ecosystem and that there are no conflicts between the AMS Service and the management of the overarching service provided by the Infrastructure Supplier. The Authority therefore reserves the right to include exclusivity of supply between the Infrastructure and AMS suppliers i.e. the same supplier cannot fulfil both contracts (as either the primary Bidder, consortia member or subcontractor). Where a Bidder submits a tender to become the AMS supplier, it shall be construed that it acknowledges and agrees to the restriction outlined above.
The procurement will build upon and develop the current delivery model, leveraging modern technologies to provide a data led, silent and frictionless service. These enhanced services will be proactive, agile and flexible delivering an improved user experience, providing benefit to both operational and frontline policing whilst offering greater value for money.
Addition of one CPV code (51600000) missed from original notice.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
48800000 - Information systems and servers
48625000 - Open systems operating systems
48612000 - Database-management system
72266000 - Software consultancy services
51300000 - Installation services of communications equipment
72267000 - Software maintenance and repair services
72262000 - Software development services
72261000 - Software support services
72212326 - Mapping software development services
72000000 - IT services: consulting, software development, Internet and support
72315000 - Data network management and support services
48610000 - Database systems
72267100 - Maintenance of information technology software
72211000 - Programming services of systems and user software
72317000 - Data storage services
72212210 - Networking software development services
72212200 - Networking, Internet and intranet software development services
48628000 - Micro-channel architecture
48900000 - Miscellaneous software package and computer systems
72263000 - Software implementation services
72212218 - License management software development services
48614000 - Data-acquisition system
72315100 - Data network support services
72212517 - IT software development services
72265000 - Software configuration services
48620000 - Operating systems
32500000 - Telecommunications equipment and supplies
32400000 - Networks
30200000 - Computer equipment and supplies
48517000 - IT software package
72268000 - Software supply services
72212000 - Programming services of application software
48700000 - Software package utilities
Keywords
computer hardware
IT equipment
desktop computer
laptop
computer accessories
network hardware
computer peripherals
office IT supplies
networks
communications networks
data networks
network infrastructure
connectivity systems
telecommunications equipment
telecom supplies
communication devices
telecom gear
supply components
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
relational database system
SQL server platform
NoSQL database engine
high‑availability database cluster
data replication system
enterprise DBMS
database analytics engine
transactional database system
geodatabase platform
distributed database software
DBMS platform
client-server database
database security manager
user privilege control
concurrency control engine
data integrity module
replication manager
high-availability cluster
schema versioning tool
database audit logs
sensor data collector
telemetric input software
real-time data logger
analog-to-digital converter interface
data sampling scheduler
instrument control module
acquisition protocol driver
calibration data tool
event-trigger logger
measurement unit aggregator
system kernel software
hardware abstraction layer
file system manager
process scheduler
device driver interface
security subsystem
user account manager
system logging module
virtualization support
OS update mechanism
POSIX-compliant OS
open-source kernel
cross-platform OS
UNIX compatibility layer
modular system services
package manager integration
system daemons control
open API framework
open security patches
community support platform
MCA bus controller
microchannel system firmware
IBM MCA interface
high-throughput bus architecture
MCA slot manager
backward-compatible MCA software
peripheral bridging module
bus arbitration software
expandability firmware
MCA chipset support
system utility suite
maintenance toolset
cleanup utility
performance optimizer
disk defragmenter
registry cleaner
scripting toolkit
automation utility
diagnostic toolset
system enhancement software
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
software bundle installer
integrated IT solution
diverse application suite
bespoke systems package
multi-purpose software toolkit
turnkey IT system
mixed-license software
cross-platform system bundle
vendor-neutral software pack
contract-based software set
communication system installation
data network device fitting
telecom hardware setup
signal routing unit mounting
intercom integration
VoIP system installation
wireless comms device fitting
broadband terminal setup
satellite comms system installation
fiber-optic transceiver mounting
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
application software development
mobile app programming
web application coding
desktop app development
API integration
form-based application design
network management software
intranet portal programming
internet service integration
firewall interface development
user authentication modules
web services coding
secure network protocols
network diagnostics tools
intranet collaboration software
LAN/WAN software programming
network topology management
packet routing tools
bandwidth monitoring modules
network protocol implementation
network device configuration software
network health dashboards
VPN integration
QoS management tools
license key generation software
activation server modules
license enforcement tools
entitlement tracking
subscription management interfaces
interactive map programming
GIS integration
tile rendering
routing engine
geocoding services
layer handling
spatial queries
map styling
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
codebase design
application logic creation
full-stack programming
agile development cycles
backend system structuring
frontend interface programming
version-controlled coding workflows
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
initial system setup
custom module activation
environment variable tuning
feature enablement scripting
user access setup
parameterization logic
license activation configuration
software consulting
IT advisory
application strategy
software architecture planning
IT solution design
software feasibility studies
digital transformation advice
enterprise software consulting
custom IT planning
software maintenance
bug fixing
application updates
software patching
error correction
system performance tuning
IT repair services
version upgrades
legacy system support
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
network ticketing response
endpoint connectivity checks
live troubleshooting
port testing
physical cabling support
VPN diagnostics
router assistance
data link support
client/server connection help
downtime intervention
data archiving
digital storage
cloud data storage
secure file retention
electronic backup
offsite storage
database preservation
long-term data safekeeping
hosted storage systems
IT data vault
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
