Appropriate Adult Service

Descriptions

This Procurement is for the provision of an Appropriate Adult for Vulnerable Adults only in Cheshire. This Request for Quotation (RFQ) is a further competition under the YPO Framework Agreement 1015 (DPS) - Appropriate Adults. The proposed duration of the Contract will be a two [2] year initial term with the option to extend for a further three [3] 12mth periods. . The Contract will commence on October 1st 2023. It is the intention that the service provider will establish a fully managed Appropriate Adult Service for Vulnerable Adults to be delivered across Cheshire at the following Custody Suites in Runcorn, Middlewich & Blacon and various Designated Vulnerable Adult Suites. The below will be the minimum requirements of this service: •Guaranteed availability of AAs to attend every day between 0700-0000 hours; •Guaranteed availability should an AA be required to attend beyond 0700-0000 hours, and it is expected that the AA will stay until the interview is complete; •Guaranteed availability of an AA via telephone 24 hours per day, 365/366 days per year; •24 hours per day, 365/366 days per year single point of contact for booking of AA services; •Robust management resources to ensure effective and efficient running of the service, rota management and to meet the reporting requirements of the Police and Crime Commissioner. •Suitable, secure IT systems to accurately record requests for service and details of client contacts, and provide monthly contract monitoring and budgetary information, in line with a Service Level Agreement to be agreed between the provider and Police and Crime Commissioner upon provider appointment. •The Service Provider will ensure that an AA is provided to all Vulnerable Adults when requested by a member of Custody.