Automotive Glass Replacement and Repair Service in Support of the Phoenix II Contract

Descriptions

Babcock Land Defence Limited, acting in Capacity as Agent for the UK Ministry of Defence under Project Phoenix II, is undertaking an open tender for the provision of an Automotive Glass Replacement and Repair Service Agreement. A replacement contract is required to support the MOD Phoenix II Fleet c. 15,000 lease vehicles, commencing on 1st April 2025. The initial contract duration is two years plus one option year. The requirement includes a National network of automotive glass fitting centres and mobile fitting units in accordance with the following: 24 hour, 365 days a year glass repair and replacement service for a wide range of vehicles from cars to heavy commercial and coaches. Provision of a single contact number for contract management and complaint / query handling. Proactive assessment of the use of repair rather than replacement (to be reported monthly). The use of OEM (Original Equipment Manufacturer) only approved replacements. Removal of all replaced glass from site and disposal in a responsible manner including any glass fragments from the vehicle and surrounding area. SQEP (Suitably Qualified and Experienced Personnel) checking all completed work undertaken at glass fitting centres. Capability to re-attach or re-fit all OEM supplementary equipment as required to the windscreen including rain-sensors, mobile phone aerials and GPS positioning equipment. Provision of a dedicated account manager who will be expected to attend periodic performance review meetings. Maintenance of a data base of the Service Requests, response times and complaints received which shall be provided to the Customer upon request.