Award of a Call Off Contract for WEST YORKSHIRE POLICE for the provision of Critical Communications Infrastructure

Descriptions

Award of a Call Off Contract for West Yorkshire Police for the supply of Critical Communications Infrastructure. The framework used was the West Yorkshire Police Critical Communications Infrastructure Framework Ref 1849-2018. The call off contract has been awarded to the strategic partner on the framework to configure, implement and support the full end-to-end solution. The following systems are to be replaced/introduced: 1) Integrated communication control system; 2) Critical telephony infrastructure; 3) Call recording system; 4) Customer relationship management system; 5) Ongoing support and maintenance for legacy systems; 6) Solution integration services to configure, implement and support the entire solution.