Awarded
Business Process Improvement platform and Customer Relationship Management platform
Descriptions
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
48220000 - Internet and intranet software package
72211000 - Programming services of systems and user software
72263000 - Software implementation services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72212445 - Customer Relation Management software development services
48810000 - Information systems
48445000 - Customer Relation Management software package
72268000 - Software supply services
72212000 - Programming services of application software
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Possible Competitors
1 Possible Competitors
