Awarded
Business Process Improvement platform and Customer Relationship Management platform
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Descriptions
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Timeline
Published Date :
Deadline :
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Contract End :
Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
48220000 - Internet and intranet software package
72211000 - Programming services of systems and user software
72263000 - Software implementation services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72212445 - Customer Relation Management software development services
48810000 - Information systems
48445000 - Customer Relation Management software package
72268000 - Software supply services
72212000 - Programming services of application software
Keywords
IT consulting
software sales
web services
network support
rollout planning
cloud services
systems analysis
coding services
API integration
CRM platform
intranet CMS
IT systems
IT outsourcing
software integration
lead nurturing tool
software development
cybersecurity support
HTTP access control
user manual creation
solution architecture
IT application supply
enterprise data bus
personalization engine
application maintenance
software configuration
client interaction log
sales pipeline software
feature enablement setup
desktop app development
employee network suite
content indexing engine
requirements analysis
CRM API integration
enterprise web framework
integration planning
version upgrade support
deployment scripting
internal DNS manager
mobile app programming
software distribution
backend engineering
data processing platform
digital solutions
help desk services
software programming
user software design
enterprise software
digital transformation
software consultancy
technical support
application software
middleware development
training and onboarding
application engineering
reporting framework
licensed software supply
off-the-shelf software
lead-to-cash integration
system integration
deployment assistance
customer dashboard UI
feedback loop modules
software customization
sales pipeline tracker
CRM platform development
packaged applications
software licensing
web application coding
BI interface module
ERP implementation
corporate portal software
form-based application design
third party software adaptation
IT infrastructure management
inter-system integration tool
product integration services
packaged software delivery
post-install configuration
packaged software customization
customer interaction module
digital workspace software
systems integration programming
internal communication tools
contact analytics dashboards
change management assistance
customer support ticketing
software patch integration
software lifecycle guidance
commercial software solutions
custom software development
information workflow system
tech writing and documentation
customer feedback analyzer
software package and information systems
enterprise software provision
automated decision system
user interface development
opportunity management system
integration with existing systems
knowledge management interface
public-facing web services
application software development
implementation success tracking
marketing automation suite
digital software products
campaign management features
transaction processing engine
platform migration services
contact segmentation tool
system software programming
cross-domain portal system
customer profiling engine
Workflows
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Buyer Information
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