Awarded
Business Process Improvement platform and Customer Relationship Management platform
Descriptions
Clare County Council seeks to implement a digital service platform for staff and customers. The solution will allow customers to avail of digital services. Customers and staff must be able to submit online applications, such as grants and jobs. The solution will include an in-house development and delivery environment for digital services. It will include an on option for a CRM solution for customer service agents. It will provide a tasks workspace for users assigned tasks in the workflow and service tracking for customers and staff involved in the workflow.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72000000 - IT services: consulting, software development, Internet and support
48220000 - Internet and intranet software package
72211000 - Programming services of systems and user software
72263000 - Software implementation services
72210000 - Programming services of packaged software products
72260000 - Software-related services
72212445 - Customer Relation Management software development services
48810000 - Information systems
48445000 - Customer Relation Management software package
72268000 - Software supply services
72212000 - Programming services of application software
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
corporate portal software
intranet CMS
enterprise web framework
internal communication tools
HTTP access control
public-facing web services
employee network suite
digital workspace software
internal DNS manager
cross-domain portal system
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
software programming
software consultancy
custom software development
systems analysis
application engineering
solution architecture
software integration
coding services
requirements analysis
packaged software customization
ERP implementation
third‑party software adaptation
software configuration
product integration services
software patch integration
system software programming
user interface development
middleware development
systems integration programming
backend engineering
user software design
application software development
mobile app programming
web application coding
desktop app development
API integration
form-based application design
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
tech writing and documentation
training and onboarding
deployment assistance
software lifecycle guidance
user manual creation
version upgrade support
platform migration services
integration planning
deployment scripting
integration with existing systems
post-install configuration
rollout planning
change management assistance
implementation success tracking
feature enablement setup
software distribution
licensed software supply
packaged software delivery
enterprise software provision
off-the-shelf software
software licensing
commercial software solutions
software sales
IT application supply
digital software products
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
