Closed
Business Process Services
Descriptions
Crown Commercial Service (CCS) as the authority intends to put in place a Pan Government Collaborative Agreement for the provision of citizen contact centres, shared services and operational business process outsourcing. The agreement can be utilised by Central Government Departments and all other UK Public Sector Bodies, including but not limited too: local authorities, health, police, fire and rescue, education and devolved administrations. Across the public sector billions of pounds are spent every year delivering operational and shared service outsourcing and contact centre services to the general public. Whether it be delivering essential benefit, tax and advisory services to emergency and local authority services — there is a huge volume of operation and contact touching almost all UK residents on a daily basis.We are in the early stages in the development of this agreement and will use the market engagement sessions to determine the lotting structure of this framework.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79414000 - Human resources management consultancy services
79995000 - Library management services
79210000 - Accounting and auditing services
79211100 - Bookkeeping services
79200000 - Accounting, auditing and fiscal services
79418000 - Procurement consultancy services
79999000 - Scanning and invoicing services
79400000 - Business and management consultancy and related services
79500000 - Office-support services
79510000 - Telephone-answering services
79211120 - Sales and purchases recording services
79996100 - Records management
79631000 - Personnel and payroll services
79560000 - Filing services
79630000 - Personnel services except placement and supply services
79610000 - Placement services of personnel
79992000 - Reception services
79211200 - Compilation of financial statements services
79997000 - Business travel services
79990000 - Miscellaneous business-related services
75130000 - Supporting services for the government
79994000 - Contract administration services
79550000 - Typing, word-processing and desktop publishing services
79342300 - Customer services
79212500 - Accounting review services
79600000 - Recruitment services
79993000 - Building and facilities management services
79999200 - Invoicing services
79996000 - Business organisation services
79211110 - Payroll management services
79530000 - Translation services
79999100 - Scanning services
79635000 - Assessment centre services for recruitment
79211000 - Accounting services
75100000 - Administration services
79540000 - Interpretation services
79520000 - Reprographic services
79570000 - Mailing-list compilation and mailing services
79993100 - Facilities management services
Keywords
government management
public office operations
administrative governance
civil sector coordination
institutional oversight
bureaucratic services
state agency support
administrative framework implementation
regulatory administration
policy enforcement services
government infrastructure support
public sector logistics
administrative aid services
interagency coordination
civic support programs
institutional assistance
regulatory implementation support
state process facilitation
government workflow services
administrative resource provision
accounting services
auditing services
fiscal consultancy
financial audit
bookkeeping
tax accounting
financial reporting
fiscal compliance
management accounting
accounting advisory
financial auditing
bookkeeping support
financial statements preparation
accounts payable/receivable
internal audit services
ledger management
audit review services
financial compliance
financial record keeping
ledgers
double-entry accounts
accounting compliance
general accounting
accounting administration
corporate bookkeeping
bookkeeping services
ledger maintenance
transaction recording
financial entries
journals
accounting records
clerical accounting
revenue and expense tracking
bookkeeping accuracy
payroll management
salary processing
payslip issuance
wage calculation
payroll administration
payroll tax deductions
employee pay services
compensation processing
payroll compliance
wage record keeping
sales and purchases recording
invoices logging
transaction tracking
sales ledger entry
purchase ledger management
invoicing records
purchase invoice processing
accounting entries
financial documentation
financial statements compilation
balance sheet preparation
income statement drafting
cash flow reporting
financial report compilation
statement assembly
annual report support
consolidated accounts creation
financial disclosures
statement formatting
accounting review services
financial review
audit support
account verification
accounting oversight
financial statement review
audit assistance
internal financial check
compliance review
account analysis
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
HR management consultancy
HR strategy advice
workforce planning services
talent management consulting
recruitment process design
performance management guidance
HR policy development
organizational development advice
employee engagement strategy
HR operations support
procurement consultancy
purchasing advice
tender preparation
public procurement support
bid management
sourcing consultancy
procurement process assistance
supply chain advisory
contract negotiation support
procurement strategy
office support services
administrative support
clerical services
office assistance
document handling services
receptionist services
office management support
filing and archiving
administrative coordination
office logistics
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
reprographic services
document duplication
scanning & printing services
large-format printing
blueprint reproduction
copy centre operations
digital reprography
color copying
document reproduction
print-on-demand
translation services
document translation
multilingual translation
certified translation
technical translation
legal translation
interpreter-translation support
translation agency services
language translation
translation management
interpretation services
simultaneous interpretation
consecutive interpretation
conference interpreting
on-site interpreter
remote interpretation
language interpretation
sign-language interpretation
interpreter support
event interpreter services
typing services
word-processing services
desktop publishing services
data entry typing
document formatting
DTP services
manuscript preparation
layout design typing
document typing and layout
editorial typing
filing services
document filing
records management
archive organization
registry services
document classification
file storage
archival filing
paper filing
records handling
mailing list compilation services
address list management
bulk mailing services
direct mail logistics
mail merge services
mailing database handling
postal distribution planning
mail campaign services
recruitment services
personnel sourcing
hiring services
talent acquisition
executive search
staffing solutions
candidate selection
headhunting
recruitment agency services
placement services
job placement
staffing placement
candidate placement
personnel placement agency
workforce placement
job introduction services
employment placement
personnel admin services
HR support services
workforce management
staffing administration
personnel oversight services
payroll processing services
personnel payroll management
HR-payroll outsourcing
employee payment services
salary administration
assessment centre services
candidate evaluation
recruitment assessment
psychometric testing
competency evaluation
recruitment screening
interview assessment centre
selection testing services
job fit assessment
talent assessment
business support
operational services
commercial consultancy
administrative services
auxiliary operations
project assistance
corporate outsourcing
enterprise services
organizational tasks
office coordination
reception management
front desk services
visitor handling
telephone answering
access registration
concierge service
guest coordination
administrative reception
entry monitoring
office greeting
facilities management
building maintenance
property supervision
facility operation
premises upkeep
building services coordination
site management
infrastructure maintenance
HVAC oversight
utility management
facility management
asset management
space planning
cleaning coordination
maintenance scheduling
service contracts
janitorial oversight
building administration
security coordination
equipment servicing
contract management
procurement administration
agreement oversight
contract monitoring
compliance tracking
legal documentation
supplier liaison
contract renewals
tender coordination
contract records
library administration
collection development
information retrieval
user services
cataloguing coordination
interlibrary loans
library automation
library staffing
lending systems
reference management
business planning
organisational development
process improvement
corporate restructuring
strategy coordination
workflow optimisation
business analysis
operational support
management systems
corporate advisory
document control
records lifecycle
retention scheduling
record classification
file management
physical and electronic records
compliance archiving
records auditing
document retrieval systems
record policy
corporate travel
trip planning
travel logistics
booking coordination
itinerary management
travel policy compliance
expense management
conference travel
delegate travel
travel consulting
scanning services
invoice processing
document digitisation
billing services
paper scanning
electronic invoicing
document capture
invoice management
data extraction
invoice archiving
document scanning
image capture
paper digitisation
bulk scanning
image conversion
digital archiving
high-resolution scanning
file indexing
document conversion
scan management
invoice generation
billing management
e‑invoicing
account invoicing
billing systems
payment request services
invoice delivery
financial invoicing
automated invoicing
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
