Closed
Cadw Business Management System
Descriptions
Cadw is the Welsh Government’s historic environment service working for an accessible and well protected historic environment for Wales. In order to support this work Cadw operates a range of commercial functions including staffed visitors centres at 25 monuments across Wales attracting over 1.2 million visitors per year.Cadw generates between 80-90% of its income through admissions and retail. There is significant potential for this figure to grow if the communications and retail technology underpinning its business operations are upgraded.Over the last few years Cadw has invested in a number of tactical digital initiatives to assist with improving customer experience and ultimately increasing revenue. Whilst there has been a year on year increase in revenue, the tactical nature of the initiatives has led to a disparate ecosystem with limited integration across its retail, membership, event booking and financial operations.Cadw has initiated a programme to look at simplification of the ecosystem whilst ensuring limited impact to ongoing business operations. So far a requirements and discovery phase has been completed and the output of the discovery phase forms the aims and objectives.Cadw wish to partner with a supplier that can deliver the technology and service wrap that will enable it to become a true multi-channel vendor and extend its reach to new and existing customers.An overview of the project will be presented at an on-line supplier briefing session on Monday 9th November 2020 at 1:00 PM. Please refer to the ITT document in etenderwales for registration information.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
48481000 - Sales or marketing software package
48480000 - Sales, marketing and Business intelligence software package
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
55900000 - Retail trade services
66151100 - Electronic marketplace retailing services
48110000 - Point of sale (POS) software package
48445000 - Customer Relation Management software package
72212110 - Point of sale (POS) software development services
Keywords
fare validator
transit ticket reader
contactless validator
entrance validator
smart card validator
transit ticket kiosk
event ticket dispenser
parking ticket printer
admission printer
POS software package
retail cash register system
sales transaction software
point-of-sale system install
checkout software
CRM platform
lead nurturing tool
customer profiling engine
sales pipeline tracker
opportunity management system
client interaction log
marketing automation suite
customer dashboard UI
contact segmentation tool
customer feedback analyzer
sales pipeline tool
lead analytics platform
campaign performance tracker
BI dashboard software
customer segmentation engine
ROI analysis tool
competitor intelligence suite
market trend predictor
sales forecasting engine
CRM lead manager
email marketing tool
ad campaign optimizer
customer engagement tracker
promotional content manager
sales funnel software
marketing calendar tool
prospect nurturing engine
loyalty program software
outbound campaign platform
store retail provision
on-site sales operations
point-of-sale service
retail outlet management
merchandise transaction facilitation
shop service operations
customer retail interfaces
inventory sales support
retail commerce services
brick‑and‑mortar sales support
online marketplace operation
e‑commerce platform services
digital trading platform
electronic retail exchange
e-market admin
online trade facilitation
virtual market services
e-commerce management
digital retail operations
online trade platform
POS system programming
retail checkout solutions
payment terminal integration
transaction handling software
sales analytics modules
customer interface development
barcode scanning integration
touchscreen POS UI
multi-store POS support
loyalty program integration
Tender Lot Details
2 Tender Lots
Workflows
Status :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
TenderBase ID :
Low Value :
High Value :
Region :
Attachments :
Buyer Information
Address :
Website :
Procurement Contact
Name :
Designation :
Phone :
Email :
Possible Competitors
1 Possible Competitors
