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Cadw Business Management System
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Descriptions
Cadw is the Welsh Government’s historic environment service working for an accessible and well protected historic environment for Wales. In order to support this work Cadw operates a range of commercial functions including staffed visitors centres at 25 monuments across Wales attracting over 1.2 million visitors per year.Cadw generates between 80-90% of its income through admissions and retail. There is significant potential for this figure to grow if the communications and retail technology underpinning its business operations are upgraded.Over the last few years Cadw has invested in a number of tactical digital initiatives to assist with improving customer experience and ultimately increasing revenue. Whilst there has been a year on year increase in revenue, the tactical nature of the initiatives has led to a disparate ecosystem with limited integration across its retail, membership, event booking and financial operations.Cadw has initiated a programme to look at simplification of the ecosystem whilst ensuring limited impact to ongoing business operations. So far a requirements and discovery phase has been completed and the output of the discovery phase forms the aims and objectives.Cadw wish to partner with a supplier that can deliver the technology and service wrap that will enable it to become a true multi-channel vendor and extend its reach to new and existing customers.An overview of the project will be presented at an on-line supplier briefing session on Monday 9th November 2020 at 1:00 PM. Please refer to the ITT document in etenderwales for registration information.
Timeline
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Tender Regions
CPV Codes
48481000 - Sales or marketing software package
48480000 - Sales, marketing and Business intelligence software package
30144200 - Ticket-issuing machines
30123100 - Ticket-validation machines
55900000 - Retail trade services
66151100 - Electronic marketplace retailing services
48110000 - Point of sale (POS) software package
48445000 - Customer Relation Management software package
72212110 - Point of sale (POS) software development services
Keywords
fare validator
e-market admin
CRM lead manager
CRM platform
sales forecasting engine
multi-store POS support
ad campaign optimizer
lead nurturing tool
BI dashboard software
store retail provision
transit ticket kiosk
event ticket dispenser
market trend predictor
on-site sales operations
email marketing tool
virtual market services
e-commerce management
inventory sales support
checkout software
client interaction log
POS system programming
admission printer
lead analytics platform
point-of-sale service
transit ticket reader
ROI analysis tool
shop service operations
entrance validator
POS software package
retail outlet management
loyalty program software
sales pipeline tool
touchscreen POS UI
sales funnel software
sales analytics modules
contactless validator
smart card validator
online trade platform
customer dashboard UI
retail commerce services
sales pipeline tracker
digital trading platform
marketing calendar tool
parking ticket printer
outbound campaign platform
payment terminal integration
customer interface development
electronic retail exchange
loyalty program integration
retail checkout solutions
online marketplace operation
prospect nurturing engine
e commerce platform services
online trade facilitation
digital retail operations
retail cash register system
promotional content manager
customer feedback analyzer
competitor intelligence suite
opportunity management system
campaign performance tracker
transaction handling software
barcode scanning integration
marketing automation suite
merchandise transaction facilitation
customer engagement tracker
customer retail interfaces
sales transaction software
contact segmentation tool
customer segmentation engine
customer profiling engine
point-of-sale system install
brick and mortar sales support
Workflows
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