Open Closing in a 18 days
Cambridge City Council - Audio and Video Contact Centre Managed Service
Descriptions
Cambridge City Council is looking for a supplier to provide a managed service to support the Council’s contact centre. Specifically, we require a supplier who can provide non-copyright hold music; employs professional voice artists; has studio recording resources and secure file transfer facilities.
The supplier should have demonstrable experience of where they have worked with Local Authorities to review and improve IVR routing, enhance customer journeys and increase customer satisfaction rates.
Additionally, the supplier should have the capability to, and experience of, creating instructional videos that can be shared with customers to solve a common problem, support them to create an account, or apply for a service.
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Tender Regions
CPV Codes
32000000 - Radio, television, communication, telecommunication and related equipment
79342300 - Customer services
Keywords
radio equipment
television equipment
communication apparatus
telecom device
broadcast receiver
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
