Awarded
CBC-1807-T-TH EDT Contact Centre - AWARD
Descriptions
Central Bedfordshire Council is undertaking a competitive tendering exercise to secure an independent Provider to manage the Emergency Duty Team (EDT) Contact Centre. EDT provides an emergency social work service out of hours; the service is hosted by Central Bedfordshire Council (CBC) and provides a service to Bedford Borough Council (BBC) and Luton Borough Council (LBC) under Service Level Agreements. EDT respond to all emergency social care situations that arise out of hours, and which cannot be left until the next working day. EDT will act to ensure the immediate protection and safeguarding of children, young people, and adults who are at risk of harm. All work is undertaken within the relevant legislative framework. EDT operates 365 days service a year over 7 days a week, with operating hours totalling to around 129 hours per week on average. The service operating hours are: • Monday to Thursday 5pm to 9pm • Friday from 4pm to Monday at 9am • 24 hours service on Public Holidays
Timeline
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Tender Regions
CPV Codes
85000000 - Health and social work services
79342320 - Customer-care services
79342300 - Customer services
85300000 - Social work and related services
Keywords
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
healthcare provision
social care services
patient support
community health work
welfare services
rehabilitation support
clinical outreach
public health social services
social assistance programs
integrated healthcare delivery
social support services
community welfare
social outreach
case management
social integration
community care programs
support services delivery
social assistance
client advocacy
psychosocial support
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
