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CFRS Critical Mobilising System & Equipment Support SLA
Descriptions
This contract covers the provision of critical maintenance and out-of-hours support for the alerting and mobilising technologies across all of Cornwall’s 31 Fire Stations and 9 Remote Sites, including Fire HQ. This includes bespoke fire equipment and technology that are critical to the fire service incident response management capability, ensuring the right resources are mobilised as quickly as possible to the correct location.
To include:
• Fire Station – Alerting and mobilising equipment – hardware and software issues
• GD92 / MG4 Principles (Emergency Communications Protocol)
• (Fire Service) Firecoder installation/swap-outs using appropriate configuration files
• Power Supply Unit failures, testing and swap-outs
• (Fire Service) RPT1102 Transmitter Programming, testing and swap-outs
• 4G bearer alerting support, break/fix, e.g. Cradlepoints (IBR1700) faults/fixes
• Airwave Radio ‘Plug and Play’ across various SAN equipment (e.g. SAN J)
• 70x Win11 Ruggedized Win11 Mobile Data Terminals used across the service’s vehicle fleet
• Diagnostics and support for bespoke fire service risk management software that underpins the service’s incident operations (e.g. Airbus SafeCommand)
• Provide triage support in collaboration with Critical Control for 1st and 2nd line diagnostics
• Coordinate PAT Testing of the alerting equipment across all 31 fire stations and 9 remote sites
Due to the nature of the work, suppliers must be local to Cornwall.
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Possible Competitors
1 Possible Competitors
