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CFT558496 DAERA — LMC — Support and Maintenance of LMC's Farm Quality Assurance Scheme (FQAS) Databa
Descriptions
The FQAS Customer Relationship Management (CRM) database was developed throughout 2013/14 and was deployed ‘live’ in January 2015. The software behind the CRM database is Microsoft Dynamics 2013. The CRM database is owned by LMC. The CRM database is hosted on site at LMC. LMC now requires a Contractor to provide support and maintenance of the above solution.
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Tender Regions
Wales
CPV Codes
72253000 - Help-desk and support services
72000000 - IT services: consulting, software development, Internet and support
72500000 - Computer-related services
50312110 - Maintenance of mainframe computers
72610000 - Computer support services
Keywords
console panel cleaning
firmware patching
memory refresh
system log review
backup unit check
diagnostic software run
tape drive calibration
power module test
cooling fan replacement
mainframe health check
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
IT asset support
system lifecycle administration
technology operations assistance
digital service provisioning
endpoint management
integrated tech solutions
computer utility coordination
on-premise system support
general computing assistance
workstation management
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
