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CFT558496 DAERA — LMC — Support and Maintenance of LMC's Farm Quality Assurance Scheme (FQAS) Databa
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Descriptions
The FQAS Customer Relationship Management (CRM) database was developed throughout 2013/14 and was deployed ‘live’ in January 2015. The software behind the CRM database is Microsoft Dynamics 2013. The CRM database is owned by LMC. The CRM database is hosted on site at LMC. LMC now requires a Contractor to provide support and maintenance of the above solution.
Timeline
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Tender Regions
CPV Codes
72253000 - Help-desk and support services
72000000 - IT services: consulting, software development, Internet and support
72500000 - Computer-related services
50312110 - Maintenance of mainframe computers
72610000 - Computer support services
Keywords
IT consulting
desktop aid
web services
network support
cloud services
IT asset support
memory refresh
IT outsourcing
client-computer support
user support solutions
24/7 user assistance
tape drive calibration
cooling fan replacement
software development
cybersecurity support
backup unit check
IT support services
application maintenance
workstation management
service request handling
endpoint management
diagnostic software run
help desk services
digital transformation
remote support services
technical assistance
technical support
multi-tier helpdesk
system troubleshooting
computing assistance
system integration
user support ticketing
software customization
power module test
incident logging system
remote IT support
console panel cleaning
mainframe health check
firmware patching
system log review
technical troubleshooting interface
technical incident resolution
IT infrastructure management
system lifecycle administration
computer utility coordination
general computing assistance
support team coordination
on-premise system support
issue resolution workflow
digital service provisioning
integrated tech solutions
technology operations assistance
Workflows
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Details
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