Awarded

CIE 7756 - Procurement of a Managed Service Provider for CIE

Descriptions

IT Managed Service Provider (MSP) contract renewalThis Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:•Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.•Backup Management –operate backup and restoration (DR) services for the CIÉ estate.•Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services. •Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors. •WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)•Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.•Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.•Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.•Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.•Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).

Timeline

Published Date :

23rd Jul 2022 2 years ago

Deadline :

3rd Dec 2021 3 years ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Ireland

CPV Codes

48800000 - Information systems and servers.

72000000 - IT services: consulting, software development, Internet and support.

72720000 - Wide area network services.

72511000 - Network management software services.

48700000 - Software package utilities.

72700000 - Computer network services.

72222300 - Information technology services.

72315200 - Data network management services.

48821000 - Network servers.

72267100 - Maintenance of information technology software.

72710000 - Local area network services.

72212214 - Network operating system software development services.

72223000 - Information technology requirements review services.

72315000 - Data network management and support services.

48810000 - Information systems.

Tenderbase Categories

Database/Operating System/Utility/Miscellaneous Software

Building Services Consultancy/ Engineering Design Services / Consultancy/ Urban Planning and Landscape Architectural Services /Technical Testing Analysis and Consultancy Services/ Inspection Services

IT / ITES / Networking and Internet Software Development Services/Business Software Development Services/ Miscellaneous Software Development Services /Custom Software Development Services/Computer Rel

Database/Operating System/Utility/Miscellaneous Software

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Infrastructure and Network Equipments/ Servers

Systems and Technical Consultancy Services/Research and Development Consultancy Services/ Legal Services/ Accounting Auditing and Fiscal Services/ Business and Management Consultancy Services

Database/Operating System/Utility/Miscellaneous Software

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Tender Value :

£100K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors