Awarded
CIE 7756 - Procurement of a Managed Service Provider for CIE
Descriptions
IT Managed Service Provider (MSP) contract renewalThis Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:•Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.•Backup Management –operate backup and restoration (DR) services for the CIÉ estate.•Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services. •Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors. •WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)•Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.•Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.•Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.•Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.•Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72315200 - Data network management services
72700000 - Computer network services
72000000 - IT services: consulting, software development, Internet and support
72315000 - Data network management and support services
72212214 - Network operating system software development services
72267100 - Maintenance of information technology software
72720000 - Wide area network services
72511000 - Network management software services
72223000 - Information technology requirements review services
72710000 - Local area network services
48821000 - Network servers
48810000 - Information systems
72222300 - Information technology services
48700000 - Software package utilities
Keywords
system utility suite
maintenance toolset
cleanup utility
performance optimizer
disk defragmenter
registry cleaner
scripting toolkit
automation utility
diagnostic toolset
system enhancement software
enterprise information platform
server infrastructure management
data center orchestration tool
server virtualization manager
client-server middleware
high-availability system platform
server lifecycle manager
service monitoring dashboard
server provisioning engine
system deployment suite
information workflow system
data processing platform
knowledge management interface
transaction processing engine
automated decision system
BI interface module
content indexing engine
inter-system integration tool
reporting framework
enterprise data bus
DNS/DHCP server
network authentication host
proxy server platform
load balancing node
VPN gateway server
network file share
directory services server
NAT routing platform
network logging server
virtual network appliance
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
NOS configuration tools
network file sharing services
directory services programming
inter-node communication protocols
user authentication modules
network service daemons
IT operations management
network administration
system provisioning
infrastructure maintenance
helpdesk support
service desk operations
IT backup services
server management
system monitoring
IT lifecycle support
requirements elicitation
requirement validation
use case modeling
functional specification drafting
gap analysis
requirement traceability
stakeholder requirement workshops
feasibility validation
requirement prioritization
system requirement sign-off
IT software maintenance
application upkeep
system updates
corrective maintenance
preventive maintenance
software servicing
software error resolution
patch management
IT system support
ongoing software care
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
control panel configuration
system uptime monitoring
service-level tracking
bandwidth allocation
connection matrix control
real-time usage tracking
IT infrastructure oversight
routing optimization
subnet management
software-defined network tools
routing algorithm deployment
switch configuration platforms
bandwidth usage monitoring
packet transmission control
IP address management software
connectivity diagnostics systems
access control tools
firewall rule integration
traffic policy enforcement
network configuration
LAN/WAN setup
data transmission support
network architecture
secure communication infrastructure
connectivity solutions
IP routing services
wireless network deployment
network traffic control
enterprise network integration
LAN setup
internal network configuration
office connectivity planning
Ethernet cabling services
router and switch setup
device networking
intranet installation
subnet configuration
localized data transfer systems
private network management
WAN design
long-distance connectivity
multi-site networking
inter-office data links
high-capacity backbone services
telecom infrastructure setup
MPLS services
cross-border network provisioning
leased line integration
WAN security solutions
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
