Awarded
CIE 7756 - Procurement of a Managed Service Provider for CIE
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Descriptions
IT Managed Service Provider (MSP) contract renewalThis Managed Service Provider (MSP) will be responsible for the following elements, but are not limited to:•Storage Administration – manage and maintain SAN(s) and provide all reporting for CIÉ to improve performance and efficiency.•Backup Management –operate backup and restoration (DR) services for the CIÉ estate.•Standard Operations – daily/weekly/monthly checks on in scope systems, reaction to alerts on estate and corrective actions. Full Server Management and related services. •Server/Client Patch Management – manage and patch CIÉ estate as per patch releases by vendors. •WAN & LAN Operations – provide 24/7 Network Management, monitoring and operations of the network including core DC network and management of 3rd party suppliers (MPLS/Internet)•Site Support Services across CIÉ Sites where required– provide break fix/warranty servicing on IT Equipment located within CIÉ sites or Data Centres.•Monitoring Services – proactive monitoring of the CIÉ estate to support the SLAs. 24/7 online access to as near to real time monitoring dashboards that integrate with other monitoring tools in the CIÉ estate.•Reporting Services –RCA (root cause analysis) reporting, operational and service reporting to facilitate the governance on the account and technical and security reporting for stakeholders.•Security Administration – operate Firewall & Anti-Virus and associated end point security technologies across the CIÉ estate.•Security Services - 24/7 Security Monitoring & Incident Response (Anti-Virus, Firewall, Vulnerability Management, SIEM).
Timeline
Published Date :
Deadline :
Contract Start :
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72315200 - Data network management services
72700000 - Computer network services
72000000 - IT services: consulting, software development, Internet and support
72315000 - Data network management and support services
72212214 - Network operating system software development services
72267100 - Maintenance of information technology software
72720000 - Wide area network services
72511000 - Network management software services
72223000 - Information technology requirements review services
72710000 - Local area network services
48821000 - Network servers
48810000 - Information systems
72222300 - Information technology services
48700000 - Software package utilities
Keywords
registry cleaner
IT consulting
system updates
WAN design
node monitoring
web services
LAN setup
MPLS services
network support
DNS/DHCP server
cloud services
cleanup utility
gap analysis
patch management
LAN/WAN setup
IT outsourcing
subnet management
NOS configuration tools
network logging server
performance optimizer
IT operations management
system provisioning
managed switch support
help desk support
IP routing services
software development
cybersecurity support
system monitoring
diagnostic network tools
system uptime monitoring
enterprise data bus
maintenance toolset
client-server middleware
intranet installation
software servicing
application maintenance
network configuration
IT lifecycle support
automation utility
router and switch setup
device networking
proxy server platform
content indexing engine
IT software maintenance
IT backup services
diagnostic toolset
network service daemons
disk defragmenter
access control tools
system utility suite
subnet configuration
use case modeling
feasibility validation
data processing platform
server lifecycle manager
routing optimization
help desk services
load balancing node
service-level tracking
digital transformation
multi-site networking
technical support
IT system support
traffic flow regulation
real-time usage tracking
NAT routing platform
application upkeep
leased line integration
network traffic control
bandwidth allocation
network administration
reporting framework
inter-office data links
connectivity solutions
network file share
network architecture
system integration
software customization
system deployment suite
server management
WAN security solutions
ongoing software care
corrective maintenance
VPN gateway server
service desk operations
requirement traceability
scripting toolkit
preventive maintenance
requirement validation
BI interface module
requirements elicitation
interconnection services
system enhancement software
functional specification drafting
internal network configuration
enterprise network integration
server provisioning engine
bandwidth usage monitoring
private network management
IT infrastructure management
user authentication modules
inter-system integration tool
IP address management software
infrastructure surveillance
network integrity support
data center orchestration tool
high-availability system platform
long-distance connectivity
localized data transfer systems
IT infrastructure oversight
telecom infrastructure setup
packet transmission control
service monitoring dashboard
system requirement sign-off
office connectivity planning
infrastructure maintenance
traffic policy enforcement
software error resolution
network file sharing services
enterprise information platform
virtual network assistance
server virtualization manager
cross-border network provisioning
high-capacity backbone services
directory services programming
control panel configuration
information workflow system
software-defined network tools
secure communication infrastructure
data transmission support
server infrastructure management
network authentication host
automated decision system
network configuration management
requirement prioritization
wireless network deployment
stakeholder requirement workshops
knowledge management interface
directory services server
firewall rule integration
enterprise network troubleshooting
connectivity diagnostics systems
routing algorithm deployment
Ethernet cabling services
transaction processing engine
virtual network appliance
inter-node communication protocols
connection matrix control
switch configuration platforms
Tender Lot Details & Award Criteria
1 Tender Lots
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