Awarded

CJ720 Clearing Contact Centre - RM6116 Network Services 3

Descriptions

To procure a stand-alone Contact Centre solution that will provide the functionality for interactive voice response (IVR), queueing and recording calls with the potential to also support various/omni communication channel functionality ie text, webchat, social media, Whatsapp and email. Using the CCS Network Services 3 RM6116 framework, lot 4c

Timeline

Published Date :

18th Apr 2024 11 months ago

Deadline :

14th Apr 2024 11 months ago

Tender Awarded :

1 Supplier

Awarded date :

15th Apr 2024

Contract Start :

16th Apr 2024

Contract End :

15th Apr 2027

Tender Regions

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Workflows

Status :

Awarded

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Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors