Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26

Descriptions

Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training