Closed
Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021 - 26
Descriptions
Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include - o Service Support (Helpdesk / Engineering / Development) o DDI Porting where necessary o Call data itemisation o PSTN failover o Call centre supervisor and officer training
Timeline
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Tender Regions
North West
CPV Codes
32500000 - Telecommunications equipment and supplies.
32524000 - Telecommunications system.
32412100 - Telecommunications network.
51340000 - Installation services of line telephony equipment.
64200000 - Telecommunications services.
50330000 - Maintenance services of telecommunications equipment.
32510000 - Wireless telecommunications system.
32520000 - Telecommunications cable and equipment.
45314000 - Installation of telecommunications equipment.
Tenderbase Categories
Communication/ Radio Telephones/Telecommunications/ Networks
Communication/ Radio Telephones/Telecommunications/ Networks
Communication/ Radio Telephones/Telecommunications/ Networks
Installation Service
Post and Telecommunication Services/ Courier Service/ Telephone Service
Repair Maintenance and Services for Equipments/ Computer /Audio Optical Equipment/Medical and Precision Equipment/ Accounting Machine
Communication/ Radio Telephones/Telecommunications/ Networks
Communication/ Radio Telephones/Telecommunications/ Networks
Construction/ Reclamation/ Building Construction/ Leisure Facilities/ Transport / Warehouses and Industrial Buildings
Workflows
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Details
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Possible Competitors
1 Possible Competitors
