Cloud Based Telephony System for Cobalt and South Liverpool Homes 2021-2026

Descriptions

Cobalt and South Liverpool Housing each requires a single, high availability, easy to maintain and effective next gen, cloud-based telephony system that supports both traditional voice communications across the organisation and the technologies required for enhanced communications as well as future integration that will facilitate a fully integrated Omnichannel Contact Centre Both organisations are is seeking to enter into a contract with a suitably qualified service provider to provide telephony SIP trunks/infrastructure and service management between the hours specified in the contract document, Monday to Friday, plus an out of hours emergency service 365 days per year. Services are to include:• service support (helpdesk/engineering/development);• DDI Porting where necessary;• call data itemisation;• PSTN failover;• call centre supervisor and officer training.