Closed

Cloud [SaaS] Surveying Platform - The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting.

Descriptions

The Public Appointments Service wishes to implement an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the creation and availability of surveys at key touchpoints. This tool forms a key part of the infrastructure that is required to facilitate a more strategic and ongoing engagement with our customers and stakeholders, as well as provide the necessary data to track and understand their experience. The project has the following objectives: • The ability to develop/issue surveys and collect feedback and relevant information from customers and other key stakeholders on an ongoing basis. • The capacity to understand the customer and stakeholder experience through the tracking of satisfaction on an ongoing basis. • The provision of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.

Timeline

Published Date :

19th Aug 2022 2 years ago

Deadline :

16th Sep 2022 2 years ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

IT consulting

software development

web services

network support

system integration

IT infrastructure management

digital transformation

cloud services

cybersecurity support

application maintenance

helpdesk services

technical support

software customization

IT outsourcing

CRM platform development

customer interaction module

lead-to-cash integration

sales pipeline software

contact analytics dashboards

campaign management features

customer support ticketing

feedback loop modules

personalization engine

CRM API integration

enterprise IT module programming

backend service development

platform module coding

microservices implementation

system architecture modules

API gateway creation

backend scalability support

server-side logic design

integration adapters

IT toolchain development

business process modeling

requirements gathering

cost-benefit analysis

stakeholder workshops

business requirement specification

workflow improvement

business case development

KPI definition

functional analysis

impact assessment

survey services

questionnaire design

sample surveys

opinion surveys

data collection

field surveys

online surveys

telephone surveys

survey implementation

survey data gathering

survey design services

questionnaire development

survey methodology

sampling design

survey instrument design

survey planning

study design

questionnaire structure

survey tool creation

instrument testing

survey conduction

field survey execution

questionnaire implementation

data collection services

quantitative field surveys

in-person survey operations

survey coordination

fieldwork management

primary data collection

empirical research support

survey analysis

data interpretation

survey data analytics

statistical survey reporting

quantitative analysis

results evaluation

survey findings synthesis

data modeling

respondent data processing

analysis of survey outcomes

public-opinion polling

opinion survey services

public sentiment polling

voter polling

opinion research

public attitude surveys

census-type polling

community opinion monitoring

poll conduction services

public views measurement

customer survey services

customer feedback surveys

satisfaction survey design

survey execution

opinion polling

client questionnaires

consumer survey analysis

customer insight gathering

satisfaction metrics

feedback collection

customer-care services

customer support

proactive support

issue resolution

after-sales care

account management

service follow-up

care coordination

relationship maintenance

service recovery

business consultancy

management advisory

organizational strategy

corporate consulting

management services

process optimization

operational improvement

professional consulting services

management consultancy

business advisory services

corporate strategy consulting

executive coaching

organizational development

management support

consultancy engagement

business performance consultancy

business development consultancy

enterprise growth advice

commercial expansion support

business scaling consultancy

market entry strategy

startup development counsel

business planning support

revenue growth strategies

investment readiness advice

partnership development services

Tender Lot Details

1 Tender Lot

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Workflows

Status :

Closed

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors