Closed
Cloud [SaaS] Surveying Platform - The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting.
Descriptions
The Public Appointments Service wishes to implement an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the creation and availability of surveys at key touchpoints. This tool forms a key part of the infrastructure that is required to facilitate a more strategic and ongoing engagement with our customers and stakeholders, as well as provide the necessary data to track and understand their experience. The project has the following objectives: • The ability to develop/issue surveys and collect feedback and relevant information from customers and other key stakeholders on an ongoing basis. • The capacity to understand the customer and stakeholder experience through the tracking of satisfaction on an ongoing basis. • The provision of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79400000 - Business and management consultancy and related services
72000000 - IT services: consulting, software development, Internet and support
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79311000 - Survey services
79342320 - Customer-care services
79311300 - Survey analysis services
72221000 - Business analysis consultancy services
79311100 - Survey design services
79320000 - Public-opinion polling services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
CRM platform development
customer interaction module
lead-to-cash integration
sales pipeline software
contact analytics dashboards
campaign management features
customer support ticketing
feedback loop modules
personalization engine
CRM API integration
enterprise IT module programming
backend service development
platform module coding
microservices implementation
system architecture modules
API gateway creation
backend scalability support
server-side logic design
integration adapters
IT toolchain development
business process modeling
requirements gathering
cost-benefit analysis
stakeholder workshops
business requirement specification
workflow improvement
business case development
KPI definition
functional analysis
impact assessment
survey services
questionnaire design
sample surveys
opinion surveys
data collection
field surveys
online surveys
telephone surveys
survey implementation
survey data gathering
survey design services
questionnaire development
survey methodology
sampling design
survey instrument design
survey planning
study design
questionnaire structure
survey tool creation
instrument testing
survey conduction
field survey execution
questionnaire implementation
data collection services
quantitative field surveys
in-person survey operations
survey coordination
fieldwork management
primary data collection
empirical research support
survey analysis
data interpretation
survey data analytics
statistical survey reporting
quantitative analysis
results evaluation
survey findings synthesis
data modeling
respondent data processing
analysis of survey outcomes
public-opinion polling
opinion survey services
public sentiment polling
voter polling
opinion research
public attitude surveys
census-type polling
community opinion monitoring
poll conduction services
public views measurement
customer survey services
customer feedback surveys
satisfaction survey design
survey execution
opinion polling
client questionnaires
consumer survey analysis
customer insight gathering
satisfaction metrics
feedback collection
customer-care services
customer support
proactive support
issue resolution
after-sales care
account management
service follow-up
care coordination
relationship maintenance
service recovery
business consultancy
management advisory
organizational strategy
corporate consulting
management services
process optimization
operational improvement
professional consulting services
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
business development consultancy
enterprise growth advice
commercial expansion support
business scaling consultancy
market entry strategy
startup development counsel
business planning support
revenue growth strategies
investment readiness advice
partnership development services
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
