Closed
Cloud [SaaS] Surveying Platform - The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting.
Request tender documents
Save your time. You just request and we will send you the available documents.
Request for bid service
Save your time. You just request and we will arrange tender related all available documents to bid writers for the best possible quote.
Descriptions
The Public Appointments Service wishes to implement an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the creation and availability of surveys at key touchpoints. This tool forms a key part of the infrastructure that is required to facilitate a more strategic and ongoing engagement with our customers and stakeholders, as well as provide the necessary data to track and understand their experience. The project has the following objectives: • The ability to develop/issue surveys and collect feedback and relevant information from customers and other key stakeholders on an ongoing basis. • The capacity to understand the customer and stakeholder experience through the tracking of satisfaction on an ongoing basis. • The provision of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79400000 - Business and management consultancy and related services
72000000 - IT services: consulting, software development, Internet and support
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79311000 - Survey services
79342320 - Customer-care services
79311300 - Survey analysis services
72221000 - Business analysis consultancy services
79311100 - Survey design services
79320000 - Public-opinion polling services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
Keywords
data modeling
opinion polling
data collection
survey execution
IT consulting
opinion surveys
web services
issue resolution
network support
cloud services
survey planning
sampling design
online surveys
voter polling
survey analysis
study design
KPI definition
survey services
sample surveys
customer support
service recovery
opinion research
after-sales care
field surveys
IT outsourcing
platform module coding
survey implementation
integration adapters
results evaluation
workflow improvement
data collection services
consumer survey analysis
software development
cybersecurity support
personalization engine
telephone surveys
survey instrument design
quantitative analysis
public views measurement
application maintenance
management advisory
corporate consulting
questionnaire design
sales pipeline software
fieldwork management
process optimization
survey methodology
impact assessment
instrument testing
public-opinion polling
business consultancy
census-type polling
public sentiment polling
customer-care services
satisfaction metrics
CRM API integration
care coordination
server-side logic design
stakeholder workshops
relationship maintenance
survey design services
survey data gathering
customer survey services
public attitude surveys
operational improvement
management services
survey tool creation
market entry strategy
organizational strategy
client questionnaires
help desk services
digital transformation
executive coaching
poll conduction services
IT toolchain development
technical support
cost-benefit analysis
management consultancy
feedback collection
requirements gathering
survey conduction
survey data analytics
opinion survey services
consultancy engagement
data interpretation
lead-to-cash integration
functional analysis
proactive support
API gateway creation
system integration
questionnaire structure
feedback loop modules
software customization
survey coordination
CRM platform development
primary data collection
enterprise growth advice
account management
service follow-up
field survey execution
management support
business performance consultancy
business development consultancy
professional consulting services
respondent data processing
customer insight gathering
startup development counsel
IT infrastructure management
system architecture modules
survey findings synthesis
satisfaction survey design
customer interaction module
analysis of survey outcomes
business scaling consultancy
business process modeling
partnership development services
contact analytics dashboards
customer support ticketing
in-person survey operations
statistical survey reporting
quantitative field surveys
questionnaire development
business advisory services
enterprise IT module programming
empirical research support
backend scalability support
customer feedback surveys
corporate strategy consulting
business planning support
commercial expansion support
community opinion monitoring
backend service development
investment readiness advice
campaign management features
revenue growth strategies
organizational development
business requirement specification
business case development
microservices implementation
questionnaire implementation
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Buyer Information
Name :
