Closed
Cloud [SaaS] Surveying Platform - The provision of a GDPR-compliant cloud (SaaS) surveying platform that allows for the creation of surveys with a range question formats, logic capabilities, analysis and reporting.
Descriptions
The Public Appointments Service wishes to implement an online survey platform that will facilitate PAS to engage with our customers and stakeholders on an ongoing basis, through the creation and availability of surveys at key touchpoints. This tool forms a key part of the infrastructure that is required to facilitate a more strategic and ongoing engagement with our customers and stakeholders, as well as provide the necessary data to track and understand their experience. The project has the following objectives: • The ability to develop/issue surveys and collect feedback and relevant information from customers and other key stakeholders on an ongoing basis. • The capacity to understand the customer and stakeholder experience through the tracking of satisfaction on an ongoing basis. • The provision of a robust data source to allow for regular, accurate reporting on the experience of customers / other stakeholders and against key metrics.
Timeline
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Tender Regions
CPV Codes
79311200 - Survey conduction services
79342310 - Customer survey services
79400000 - Business and management consultancy and related services
72000000 - IT services: consulting, software development, Internet and support
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79311000 - Survey services
79342320 - Customer-care services
79311300 - Survey analysis services
72221000 - Business analysis consultancy services
79311100 - Survey design services
79320000 - Public-opinion polling services
72212517 - IT software development services
72212445 - Customer Relation Management software development services
Tender Lot Details
1 Tender Lot
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Possible Competitors
1 Possible Competitors
