Open Closing in a 5 months
Community Gateway Association Out of Hours Emergency Repairs Call Handling Service - Pre Market Engagement
Descriptions
Community Gateway's current contract for the Out of Hours Emergency Repairs Call Handling Service is is provided by an external Service Provider and handles 9,964 calls per annum. The current contract expires in March 2026.
The procurement process for new Out of Hours Emergency Repairs Call Handling Service is expected to commence in October 2025 with the new contract commencing by March 2026.
Prior to launching the procurement process, CGA is undertaking a Pre Market Engagement exercise.
The purpose of the Pre Market Engagement exercise is to establish:
•Market capacity and appetite
•Solution options
•Technology options
•Specification content
•Delivery model options
•Indications on cost
•Procurement options
•Implementation timescales
•Social value opportunities
•Risks
•Barriers
Further details can be found in the Pre Market Engagement Brief. To request a copy of the Pre Market Engagement Brief, please contact our appointed Procurement Advisors, Clarity Procurement Solutions:
nathan@clarityprocurement.co.uk
To view this notice, please click here:
https://www.delta-esourcing.com/delta/viewNotice.html?noticeId=963079889
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79510000 - Telephone-answering services
Keywords
phone support
call answering
message taking
switchboard services
receptionist answering
incoming call handling
call center answering
call screening services
hotline management
telephone-answering services
Tender Lot Details & Award Criteria
1 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
