Awarded
Compassionate conversations training
Descriptions
he NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2.
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Tender Regions
CPV Codes
79633000 - Staff development services
80511000 - Staff training services
79632000 - Personnel-training services
80000000 - Education and training services
80532000 - Management training services
80570000 - Personal development training services
Keywords
staff training services
employee training provision
workforce skills development
corporate training programs
training delivery services
staff development services
employee development programs
career progression planning
leadership training
staff mentoring services
education services
training programs
professional development
academic instruction
vocational training
lifelong learning
skills workshops
educational courses
corporate training
learning solutions
employee training
workforce development
HR training
on-the-job training
internal workshops
corporate skill development
staff upskilling
organizational training
personnel education
in-house training
management training
leadership development
executive workshops
corporate management courses
team leadership training
supervisory skills building
managerial coaching
organizational training programmes
business leadership education
management development sessions
leadership skills
emotional intelligence training
soft skills development
time management coaching
self-confidence building
communication improvement
personal effectiveness workshops
life coaching
goal setting courses
career growth training
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
