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Compassionate conversations training
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Descriptions
he NHS People Plan 2020-21 sets out a number of key ambitions that will support our drive to make sure our colleagues have the practical and emotional support they need to do their jobs. Our aim is to build on the support provided during the COVID-19 response and make sure it continues. Despite the pandemic bringing a compassionate and positive focus on the NHS, more recently there has been a noted increase in the number of incidents of uncivil behaviour towards NHS staff, particularly those in patient-facing roles. There are colleagues who have shared their experience of challenging or negative behaviour, inappropriate language and difficult conversations, and how this has impacted on their health and wellbeing. If not handled correctly, this can impact on motivation and potentially increase an individual's intention to leave. After completion of an engagement exercise with a number of Integrated Care Systems (ICSs) and regional colleagues, it was identified that there is a clear need to support NHS colleagues, in particular patient facing staff, to be able to manage potential difficult situations safely. It is therefore important that we address this and equip colleagues with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. Our intention is to commission a training course that will be offered to front line, patient facing NHS staff, to equip them with the skills they need to handle challenging situations with compassion, whilst ensuring they feel able to look after their own wellbeing if needed. This training programme is being commissioned in two Lots, with 7,000 places (specifically targeted at primary care staff) being requested in Lot 1, and 14,000 places (targeted at NHS staff working in hospitals, trusts and community care) being requested in Lot 2.
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Tender Regions
CPV Codes
79633000 - Staff development services
80511000 - Staff training services
79632000 - Personnel-training services
80000000 - Education and training services
80532000 - Management training services
80570000 - Personal development training services
Keywords
skills workshops
HR training
staff upskilling
life coaching
team leadership training
leadership skills
educational courses
internal workshops
workforce development
employee training
managerial coaching
professional development
self-confidence building
in-house training
staff mentoring services
vocational training
corporate training
executive workshops
career growth training
training programs
soft skills development
management training
academic instruction
learning solutions
education services
leadership development
goal setting courses
personnel education
staff training services
leadership training
time management coaching
on-the-job training
lifelong learning
organizational training
business leadership education
management development sessions
emotional intelligence training
communication improvement
employee training provision
workforce skills development
personal effectiveness workshops
corporate training programs
training delivery services
supervisory skills building
employee development programs
staff development services
career progression planning
organizational training programmes
corporate management courses
corporate skill development
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