Awarded

Complaints Handling Satisfaction Survey

Descriptions

The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.

Timeline

Published Date :

29th Apr 2022 2 years ago

Deadline :

31st Mar 2022 2 years ago

Tender Awarded :

1 Supplier

Awarded date :

11th Apr 2022

Contract Start :

8th Apr 2022

Contract End :

31st Mar 2025

Tender Regions

UK

CPV Codes

79311000 - Survey services

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Workflows

Status :

Awarded

Assign to :

Tender Progress :

0%

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors