Awarded
Complaints Handling Satisfaction Survey
Descriptions
The overall aim of the passenger complaints satisfaction survey is to compile information about customers' experiences of TOCs' complaints handling arrangements, in particular how satisfied they were with the TOC's performance in relation to both the handling and outcome of the complaint. The outcome of the survey will be an on-going set of data that captures customer satisfaction with complaints handling across individual TOCs.
Timeline
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Tender Regions
CPV Codes
79311000 - Survey services
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Details
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Possible Competitors
1 Possible Competitors