Awarded
Complaints Messaging Service for IELTS
Descriptions
The British Council are developing a new complaints process, to provide customers with a single line of contact for IELTS.British Council, IDP, IELTS Australia (IDP) and Cambridge Assessment English jointly own the IELTS test. IELTS USA manages the administration of IELTS operations throughout the US test centre network and therefore any complaints received will need to be distributed to 1 of 4 parties.A 24/7 telephone complaints messaging service is required to log and distribute calls to relevant parties: the British Council, IDP, Cambridge Assessment English or IELTS USA. The call handler must ensure on receiving the call that they log who the complaint is relevant for and ensure that only the relevant party receives the captured information. The supplier must also ensure that all information reported confirms whether the complaint was logged in the UK (for a UK test) or in the rest of the world (for a rest of the world test).
Timeline
Published Date :
Deadline :
Tender Awarded :
Awarded date :
Contract Start :
Contract End :
Tender Regions
CPV Codes
79510000 - Telephone-answering services
64214000 - Dedicated-business telephone network services
32543000 - Telephone switchboards
64213000 - Shared-business telephone network services
32551200 - Telephone exchanges
Keywords
telephone switchboards
manual switchboards
telephone exchange boards
operator boards
telephone exchanges
switch exchanges
PBX exchanges
telecom exchange systems
PBX system rental
business telephony sharing
hosted business phone
shared phone exchange
virtual PBX service
office phone network
SME phone system
multi-user telephony
cloud PBX hosting
telephone system leasing
dedicated PBX installation
corporate phone exchange
enterprise phone system
onsite telecom network
business voice network
installed telephone system
private telephony network
company switchboard setup
dedicated telecom system
office exchange installation
telephone-answering services
call answering
incoming call handling
message taking
switchboard services
receptionist answering
phone support
hotline management
call screening services
call center answering
Tender Lot Details
2 Tender Lots
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
Procurement contact
Name :
Phone :
Email :
Possible Competitors
1 Possible Competitors
