Closed

Concessionary Travel Customer Management System (CT-CMS), Commercial & Concessionary Travel Customer Management System (CCT-CMS), and Business Intelligence & Reimbursement System

Descriptions

Smart Applications Management Limited (SAM) is the trading name of South West Smart Applications Limited, a Membership based central purchasing body, which owns and runs the National Mobilities Procurement Hub for its Members.This Framework is seeking the provision of multiple Software as a Service Lots providing Concessionary Travel Customer Management (CT-CMS), Commercial & Concessionary Travel Customer Management (CCT-CMS), and Business Intelligence & Reimbursement Systems, Development and Services.Framework Lot 1 is for the provision of a Concessionary Travel Customer Management System (CT- CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of a Concessionary Travel System. There is a great importance on the ability of the CT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CT-CMS including a Web Interface for Online Concessionary Travel Applications & Product Management, and a Reimbursement Module for apportioning concessionary reimbursement payments to Operators.Framework Lot 2 is for the provision of a Commercial & Concessionary Travel Customer Management System (CCT-CMS), which is the core customer management software delivering high quality management of sensitive customer information and acting as the key conduit between SAM or a SAM Member and all other elements of both a Concessionary and Commercial Travel System. There is a great importance on the ability of the CCT-CMS to interact reliably with other non-ITSO and ITSO components to ensure full transparency of the customer activities. The CCT-CMS Lot also provides the opportunity to provide optional elements desired by SAM Members, to complement the CCT-CMS including a Web Interface for Online Concessionary and Commercial Travel Applications and Product Management, and a Reimbursement Module for apportioning concessionary and commercial reimbursement payments to Operators.Framework Lot 3 is for the provision of a Business Intelligence and Reimbursement Module supporting both the apportionment of concessionary and commercial travel reimbursements to operators, whilst at the same time bringing together all travel and customer data to support detailed data analytics and reporting for a SAM Member.

Timeline

Published Date :

19th Apr 2023 2 years ago

Deadline :

19th Apr 2024 1 year ago

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Keywords

software package and information systems

application software

IT systems

enterprise software

packaged applications

digital solutions

charter transport services

ad‑hoc passenger transfers

special event transport

ad‑hoc shuttle service

on‑call group transport

irregular route transit

transport for private occasions

stand‑by passenger transfer

temporary passenger logistics

special-route coach hire

city rail transit

suburban rail service

metro rail operations

transit rail commuting

passenger rail transport

rail network service

urban rail provision

rail passenger journey

public train operations

commuter rail line

software programming

software consultancy

custom software development

systems analysis

application engineering

solution architecture

software integration

coding services

requirements analysis

Tender Lot Details

2 Tender Lots

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Workflows

Status :

Closed

Procedure :

N/A

Suitable for SME :

N/A

Nationwide :

No

Assign to :

Tender Progress :

0%

Details

Notice Type :

PIN

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors