Awarded
Conference Platform and Tech Support for Historic England - AWARD
Descriptions
We need tech support o To configure the platform o To put all the info on the platform o To test email notifications etc. o To test the links from our internal systems to the platform o To run the reports for us (or provide guidance for us to do this) o To check GDPR compliance - help with the GPDR report needed o To check and ensure that staff can get onto the platform o To check any potential browser problems in case they can't o To ensure HE's 3rd party Service Desk understands the most common problems and can help people overcome them or provide a help desk themselves We need a tech host o Who understands the platform and has hosted large events on it o Who knows the most common faults that can happen when people can't get in or get thrown out and what to do in these situations o To do a tech rehearsal with the project team, event hosts and all the speakers o To tech host all virtual events (we will provide the content hosts who run the sessions, introduce speakers, instruct breakout rooms etc) o Ensure the platform works o Help people who can't get onto the platform o Help the speaker to share slides o Put people into breakout rooms
Timeline
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Tender Regions
CPV Codes
72400000 - Internet services
72253000 - Help-desk and support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72315000 - Data network management and support services
79952000 - Event services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72250000 - System and support services
72610000 - Computer support services
Keywords
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
network configuration management
infrastructure surveillance
node monitoring
network integrity support
traffic flow regulation
diagnostic network tools
interconnection services
managed switch support
virtual network assistance
enterprise network troubleshooting
internet connectivity
online communication platforms
broadband access
IP networking
web infrastructure
digital gateway services
global internet backbone
managed connectivity
virtual network delivery
internet access provisioning
IT support consulting
tech advisory services
systems assistance
computing guidance
technology troubleshooting consultancy
operational support advisory
technical IT consultancy
hybrid support services
professional tech consultation
systems aid
IT support services
technical assistance
system troubleshooting
user support solutions
desktop aid
remote support services
technical incident resolution
client-computer support
computing assistance
event services
event management
corporate event coordination
live event planning
event logistics
special event organisation
celebration management
conference events
event staging
event production
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
