Awarded
Conference Platform and Tech Support for Historic England - AWARD
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Descriptions
We need tech support o To configure the platform o To put all the info on the platform o To test email notifications etc. o To test the links from our internal systems to the platform o To run the reports for us (or provide guidance for us to do this) o To check GDPR compliance - help with the GPDR report needed o To check and ensure that staff can get onto the platform o To check any potential browser problems in case they can't o To ensure HE's 3rd party Service Desk understands the most common problems and can help people overcome them or provide a help desk themselves We need a tech host o Who understands the platform and has hosted large events on it o Who knows the most common faults that can happen when people can't get in or get thrown out and what to do in these situations o To do a tech rehearsal with the project team, event hosts and all the speakers o To tech host all virtual events (we will provide the content hosts who run the sessions, introduce speakers, instruct breakout rooms etc) o Ensure the platform works o Help people who can't get onto the platform o Help the speaker to share slides o Put people into breakout rooms
Timeline
Published Date :
Deadline :
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Tender Regions
CPV Codes
72400000 - Internet services
72253000 - Help-desk and support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72315000 - Data network management and support services
79952000 - Event services
72600000 - Computer support and consultancy services
72253200 - Systems support services
72250000 - System and support services
72610000 - Computer support services
Keywords
IT consulting
event production
node monitoring
desktop aid
event management
web services
network support
cloud services
SLA management
IP networking
systems aid
broadband access
event staging
event logistics
event services
IT outsourcing
celebration management
conference events
IT support consulting
systems assistance
virtual network delivery
client-computer support
tech assistance packages
global internet backbone
managed switch support
user inquiry handling
software troubleshooting
user support solutions
24/7 user assistance
software development
cybersecurity support
platform support modules
diagnostic network tools
IT support services
application maintenance
digital gateway services
full-cycle IT support
technical IT consultancy
service request handling
internet connectivity
managed systems support
web infrastructure
server uptime monitoring
managed connectivity
help desk services
digital transformation
remote support services
technical assistance
technical support
traffic flow regulation
OS assistance services
multi-tier helpdesk
system troubleshooting
tech advisory services
computing assistance
system integration
user support ticketing
software customization
incident logging system
remote IT support
IT support framework
live event planning
user support coverage
hybrid support services
interconnection services
computing guidance
bug ticket processing
technical troubleshooting interface
technical incident resolution
corporate event coordination
IT infrastructure management
infrastructure surveillance
network integrity support
license management support
infrastructure maintenance
version patching services
end-to-end system services
support team coordination
infrastructure troubleshooting
virtual network assistance
internet access provisioning
professional tech consultation
special event organisation
long-term software upkeep
online communication platforms
network configuration management
remote diagnostics services
issue resolution workflow
feature request coordination
operational support advisory
enterprise network troubleshooting
software maintenance workflows
technology troubleshooting consultancy
integrated system operations
reactive and proactive IT services
patch application support
Workflows
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Buyer Information
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