Awarded
Connexus Tender for ICT Help Desk Service Software
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Descriptions
The purpose of this tender is to appoint a provider to supply an on premise ICT Help Desk software application across Connexus. This software is to provide an ITIL approach in the delivery of ICT Services and its associated available tools within the organisation. Connexus is looking at Continual Improvements to drive efficiencies within a "One Stop" application that delivers on all aspects and functionality that a Help Desk software can provide.
Timeline
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Tender Regions
CPV Codes
48000000 - Software package and information systems
72253000 - Help-desk and support services
72261000 - Software support services
72000000 - IT services: consulting, software development, Internet and support
72253200 - Systems support services
72250000 - System and support services
72253100 - Help-desk services
48517000 - IT software package
Keywords
software package and information systems
application software
IT systems
enterprise software
packaged applications
digital solutions
enterprise IT toolset
system utilities bundle
network management suite
IT service desk software
configuration deployment tool
infrastructure monitoring platform
patch management utility
IT asset inventory
IT workflow engine
systems automation package
IT consulting
software development
web services
network support
system integration
IT infrastructure management
digital transformation
cloud services
cybersecurity support
application maintenance
helpdesk services
technical support
software customization
IT outsourcing
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
user support ticketing
multi-tier helpdesk
remote IT support
technical troubleshooting interface
issue resolution workflow
service request handling
24/7 user assistance
incident logging system
support team coordination
real-time user assistance
issue resolution scripting
help interface development
call logging tools
customer support panels
live chat help modules
technical support channels
multilingual help features
platform support modules
OS assistance services
infrastructure troubleshooting
server uptime monitoring
patch application support
remote diagnostics services
software maintenance workflows
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
Workflows
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Possible Competitors
1 Possible Competitors
