Contract for the Provision of a Service Charges Application.

Descriptions

Metropolitan Housing Trust provides for the housing needs of 38 000 residents across London, the Midlands and East Anglia. 10 000 of these are leaseholders with the balance being general needs and / or supported. Metropolitan has identified a requirement for a Service Charges system to significantly improve our management of service charges across all areas of the Organisation. We need to move to a position where we can accurately monitor our service charge income and expenditure against our Estates/Blocks in order to manage budgeting, charge calculation and reconciliation in a systemic and transparent way.The high level functionality of the proposed Service Charges System software is outlined below:— Produce Service Charge Budgets;— Produce Resident Service Charges;— Send Service Charge Statements;— Reconcile Service Charges;— Send Service Charge Account Statements;— Manage Service Charge Queries and Review Service Charge Budgets/Expenditure.— Set and Manage Service Charge Rules.