Awarded
Contract for the Provision of Health Research Authority Principal Operational Systems: Development, Maintenance and Support
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Descriptions
1.Changes (reductions and other caveats) agreed for the 2019-2020 contract to remain in place for 2020-2021 contract unless they are contradicted by this CCN, in which case the conditions here take precedence. 2.BGO to provide an additional Helpdesk personnel from early 2020 (within 2 weeks of agreement or on agreed date whichever is latest). a.There will be no additional charge for this resource in the 2019-2020 financial year. b.BGO will provide the IT infrastructure for the new resource, trouble ticket software for the new Pega system, and a dedicated phone line for calls about the new system - if required. c.HRA are to provide the scripts and SOPs for the new system. d.HRA to provide limited training on the Pega system for BGO helpdesk and BGO technical staff. e.The responsibility for meeting any SLA for the Pega system by BGO is restricted solely raising an initial notification to Pega (1st level support). However, BGO will continue to monitor and report on any open issues. f.The Helpdesk resource must be contracted for a minimum period of 6 months during the 2020-21 contract. g.Changes can be made to staffing levels after this period as long as 3 months' notice is given for any reductions. Increases may be contracted at any time giving 2 weeks notice.
Timeline
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Tender Regions
CPV Codes
48800000 - Information systems and servers
72400000 - Internet services
48200000 - Networking, Internet and intranet software package
48600000 - Database and operating software package
Keywords
systems analysis
IP networking
coding services
broadband access
backup-ready OS
software integration
virtual network delivery
global internet backbone
solution architecture
client-server middleware
digital gateway services
system core software
operating system suite
internet connectivity
requirements analysis
web infrastructure
managed connectivity
server lifecycle manager
software programming
software consultancy
storage management OS
network services suite
application engineering
transaction-capable OS
system utility bundle
database engine software
system deployment suite
file system manager
server provisioning engine
data center orchestration tool
high-availability system platform
web connectivity platform
service monitoring dashboard
networking software package
kernel-level database toolset
enterprise information platform
internet access provisioning
server virtualization manager
custom software development
online communication platforms
server infrastructure management
internet intranet application
database OS integrated package
Workflows
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Details
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