Open in a 12 months

Conversational Platform

Descriptions

Conversational Platform is a Natural Language Call Steering (NLCS) solution which aims to guide the caller to the right agent first time thereby improving the customer experience and reducing the average call handling time. The solution is integrated into the DWP contact centre platform.

Timeline

Published Date :

12th Jun 2025 2 days ago

Deadline :

12th Jun 2026 in a 12 months

Contract Start :

2nd Mar 2026

Contract End :

1st Mar 2030

Tender Regions

North West South West North East East of England Yorkshire and The Humber South East East Midlands West Midlands Ireland Wales Scotland Northern Ireland London

CPV Codes

79512000 - Call centre

Tender Lot Details

1 Tender Lot

Let’s Get you Started ✍

Get to see all tender details more briefly

Already have an account ? Log in

Workflows

Status :

Open

Assign to :

Tender Progress :

Details

Notice Type :

Open opportunity

Tender Identifier :

IT-378-246-T: 2024 - 001

TenderBase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Region :

North Region

Attachments :

020044-2024.pdf

Buyer Information

Name :

The City of Liverpool College

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement Contact

Name :

Tina Smith

Designation :

Chief Executive Officer

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors