Awarded
Corporate case management and complaints system
Descriptions
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
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Tender Regions
CPV Codes
71700000 - Monitoring and control services
48900000 - Miscellaneous software package and computer systems
48600000 - Database and operating software package
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Possible Competitors
1 Possible Competitors
