Awarded
Corporate case management and complaints system
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Descriptions
There is partial use of the CRM system and extensive off-system and parallel-system working. In order to deliver an effective, efficient complaints process, where risk is managed and appropriate business intelligence is available, the technology systems used to manage complaints needed definition over the long-term. It was advised that this is laid out through a series of technology architecture states, which deliver an incremental and pragmatic approach which aligns with ongoing Resident Experience work.
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Tender Regions
CPV Codes
71700000 - Monitoring and control services
48900000 - Miscellaneous software package and computer systems
48600000 - Database and operating software package
Keywords
database engine software
operating system suite
system core software
database‑OS integrated package
storage management OS
kernel-level database toolset
transaction-capable OS
file system manager
backup-ready OS
system utility bundle
software bundle installer
integrated IT solution
diverse application suite
bespoke systems package
multi-purpose software toolkit
turnkey IT system
mixed-license software
cross-platform system bundle
vendor-neutral software pack
contract-based software set
environmental monitoring
process control
remote sensing
automated feedback systems
real-time data acquisition
supervisory control
SCADA services
telemetry monitoring
performance control audits
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
