Critical Communications Infrastructure Framework

Descriptions

The Police and Crime Commissioner for West Yorkshire is establishing a framework for a period of 5 years for the North East Police and Fire Services. The framework will be established with one strategic partner to configure, implement and support the full end-to-end solution.The following systems are to be replaced/introduced:1) Integrated communication control system;2) Critical telephony infrastructure;3) Call recording system;4) Customer relationship management system;5) Ongoing support and maintenance for legacy systems;6) Solution integration services to configure, implement and support the entire solution.Interested suppliers should note that the statement of requirements has been created based upon the West Yorkshire Police (WYP) requirements. Participating authorities shall require their own proposal to be created based on their individual infrastructure, although the core components shall be the same.