Closed
CRM Replacement.
Descriptions
The Council is embarking on a journey to significantly transform the delivery of all public services to the citizens and businesses in Kent. As part of the transformation programme that is already underway, the Council requires a technology platform to support the new operating model for contact handling.It is anticipated that the initial calls-off from the Framework will be as follows:- Product 1 – Scope Confirmation and Phasing;- Product 2 – CRM Replacement and integration foundation;- Product 3 – Single Citizen View design and foundation;- Product 4 – Customer Feedback;- Product 5 – Digital Channel Self-Service;- Product 6 – Customer record.Further products may be taken dependent upon partner responses and capability.
Timeline
Published Date :
Deadline :
Contract Start :
Contract End :
Tender Regions
CPV Codes
72262000 - Software development services
Workflows
Status :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
TenderBase ID :
Low Value :
High Value :
Region :
Attachments :
Buyer Information
Address :
Website :
Procurement Contact
Name :
Designation :
Phone :
Email :
Possible Competitors
1 Possible Competitors
