Awarded
Crossing the Border - Border Platforms
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Descriptions
This notice is to signify the award of the Crossing the Border - Border platforms contract.
Crossing the Border (CtB) is the steady state services and products which control the flow of people and services across the UK border. This is done principally via the Primary Control Points, mediated by a Border Force officer, or via an e-gate indirectly supervised by Border Force officer/s. Information from ports is processed by a central collection of systems, hosted in the cloud and on premise. These systems are built on top of a number of infrastructure platforms, leveraging a hybrid cloud model.
Border Platforms is a hybrid cloud hosting service that sits within MBTP Platforms and is responsible for building and maintaining the hybrid platform which enables tenant teams (currently Crossing the Border) to effectively develop and run current and future services that keep the UK border operational. Border Platform acts as the primary interface to the underlying infrastructure - EBSA for Official (O) and HODC for Secret (S) supporting applications, as well as associated services. It encompasses a broad scope, including the design, build, and maintenance of platform-level products and services that CtB Application teams rely on to develop and operate current and future capabilities.
Timeline
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Tender Regions
CPV Codes
72261000 - Software support services
72250000 - System and support services
Keywords
end-to-end system services
IT support framework
infrastructure maintenance
integrated system operations
tech assistance packages
full-cycle IT support
user support coverage
managed systems support
reactive and proactive IT services
software troubleshooting
version patching services
user inquiry handling
bug ticket processing
license management support
feature request coordination
long-term software upkeep
SLA management
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
