Awarded
Customer Contact Centre and Back Office Services.
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Descriptions
Data-processing services. Customer services. Data analysis services. Data storage services. Data transmission services. Database services. Westminster City Council (“WCC”) is currently delivering an ambitious programme to radically improve the ab ....see more
Timeline
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Tender Regions
CPV Codes
79342310 - Customer survey services
72313000 - Data capture services
79512000 - Call centre
72316000 - Data analysis services
79342300 - Customer services
Keywords
data modeling
customer care
opinion polling
CRM calls
survey execution
client support
data mining
client relations
data acquisition
KPI evaluation
service desk
inbound/outbound calls
customer interaction
consumer survey analysis
multi-channel support
helpdesk call centre
embedded capture systems
regression forecasting
sensor input processing
satisfaction metrics
+40 more
Workflows
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Details
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