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Customer Diagnostic (Westminster 2030 - Fit for the Future)
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Descriptions
Westminster City Council is seeking competitive bids for the delivery of this Customer Diagnostic. This approach ensures value for money, transparency, and alignment with procurement best practice.
Currently, customer contact is fragmented across multiple services and channels, creating duplication, inefficiencies, and inconsistent experiences. This diagnostic will assess the current customer contact landscape, identify opportunities for improvement, and define a Target Operating Model (TOM) for future customer experience.
For further details download the tender pack at: https://wcc.ukp.app.jaggaer.com/go/96179780019AFE7D8210
Timeline
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Tender Regions
CPV Codes
79410000 - Business and management consultancy services
79411100 - Business-development consultancy services
79415200 - Design consultancy services
79342300 - Customer services
33124110 - Diagnostic systems
79419000 - Evaluation consultancy services
79411000 - General management consultancy services
Keywords
diagnostic systems
diagnostic platforms
integrated diagnostic solutions
medical diagnostic systems
customer services
client support
consumer assistance
helpdesk services
service desk
customer interaction
service experience management
client relations
after-sales support
customer care
management consultancy
business advisory services
corporate strategy consulting
executive coaching
organizational development
management support
consultancy engagement
business performance consultancy
general management consultancy
strategic management advice
leadership advisory
executive consulting
business strategy support
top-level consultancy
management process review
corporate governance advisory
business development consultancy
enterprise growth advice
commercial expansion support
business scaling consultancy
market entry strategy
startup development counsel
business planning support
revenue growth strategies
investment readiness advice
partnership development services
design consultancy services
product design advice
industrial design consulting
aesthetic design support
UX/UI consultancy
design thinking facilitation
design concept advice
creative design services
prototype design consulting
design strategy support
evaluation consultancy
project evaluation
programme assessment
impact evaluation
monitoring and evaluation
performance appraisal
evaluation studies
assessment support
evaluation reporting
policy evaluation
Tender Lot Details
2 Tender Lots
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Possible Competitors
1 Possible Competitors
