Awarded
Customer Engagement Centre Modification Notice
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Descriptions
Continuation of the contract through utilisation of the provisioned optional contract extension. This is a contract modification notice of the original contract https://www.contractsfinder.service.gov.uk/Notice/e138d78b-adbe-425d-bebf-43c75eaddfe4
Original contract description: The Department for Education (DfE) acting through the Education and Skills
Funding Agency (ESFA) has awarded a single supplier contract to deliver the
Customer Engagement Centre Service (CEC).
The service shall provide a digital-first, Omni-Channel model designed around User
needs, delivered through a responsive, agile and flexible CEC Supplier. The service
shall provide consolidated customer interactions, develop a common approach to
customer experience and streamline delivery making best use of modern
technologies while capitalising on development within the industry.
The service provider will act as a 'Strategic Partner' to the Department, operating
dynamically for the duration of the Call Off Contract Period, working collaboratively
to deliver on changing operational objectives and strategic priorities.
Timeline
Published Date :
Deadline :
Tender Awarded :
Awarded date :
Contract Start :
Contract End :
Tender Regions
CPV Codes
64213000 - Shared-business telephone network services
Keywords
PBX system rental
business telephony sharing
hosted business phone
shared phone exchange
virtual PBX service
office phone network
SME phone system
multi-user telephony
cloud PBX hosting
telephone system leasing
Workflows
Status :
Procedure :
Suitable for SME :
Nationwide :
Assign to :
Tender Progress :
Details
Notice Type :
Tender Identifier :
Tenderbase ID :
Low Value :
High Value :
Buyer Information
Name :
