Awarded

Customer Engagement Platform and Contact Centre as a Service

Request tender documents

Save your time. You just request and we will send you the documents

Descriptions

North Yorkshire Council are seeking the provision and implementation of a Customer Engagement Platform, and integrated Contact Centre as a Service covering a range of functional areas. The Council are also seeking hosting, support, and maintenance.

Call-off from CCS Framework Agreement RM6285 Back Office Software 2.

Optional extension period: 8 October 2030 - 7 October 2035.

Timeline

Published Date :

20th Oct 2025 17 days ago

Deadline :

4th Jul 2025 4 months ago

Tender Awarded :

1 Supplier

Awarded date :

N/A

Contract Start :

N/A

Contract End :

N/A

Tender Regions

Yorkshire and The Humber

CPV Codes

48445000 - Customer Relation Management software package

Keywords

CRM platform

lead nurturing tool

customer profiling engine

sales pipeline tracker

opportunity management system

client interaction log

marketing automation suite

customer dashboard UI

contact segmentation tool

customer feedback analyzer

Tender Lot Details

2 Tender Lots

Let’s Get you Started ✍

Get to see all tender details more briefly

Already have an account ? Log in

Workflows

Status :

Awarded

Procedure :

N/A

Suitable for SME :

Yes

Nationwide :

Assign to :

Tender Progress :

Details

Notice Type :

Tender

Tender Identifier :

IT-378-246-T: 2024 - 001

Tenderbase ID :

310724019

Low Value :

£100K

High Value :

£1000K

Buyer Information

Name :

North Yorkshire Council

Address :

Liverpool Merseyside , Merseyside , L13 0BQ

Website :

N/A

Procurement contact

Name :

Tina Smith

Phone :

0151 252 3243

Email :

tina.smith@shared-ed.ac.uk

Possible Competitors

1 Possible Competitors